Patient Access Representative – Intermediate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

. Handle a high volume of patient and clinical business calls, averaging 60–65 calls per day .

Posted 10/6/2026full-timeSan Antonio • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare setting, effectively managing high call volumes while ensuring patient satisfaction and compliance with clinical policies. Proficient in communication, problem-solving, and organizational skills to support patient needs and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceBilingual SkillsVerbal And Written Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingTyping SkillsInsurance VerificationCall Quality Assessment

Soft Skills

Problem-Solving SkillsAttention To DetailAdaptabilityTeamworkListening Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Clinical PoliciesPatient ExperienceCall Center Performance StandardsConflict ResolutionOperational Changes

About the role

Key responsibilities & impact

Handle a high volume of patient and clinical business calls, averaging 60–65 calls per day
Provide an exceptional and positive patient experience to every caller
Register new patients, including obtaining accurate demographics and entering and verifying subscriber insurance information
Schedule appointments for new and existing patients according to clinic guidelines and protocols
Assist patients with questions, concerns, and medication refill requests, or send messages to appropriate providers or clinical staff
Service calls for a primary clinic and at least one additional clinic
Perform after-hours duties to assist patients with urgent medical or health concerns
Complete outbound calls according to assignment processes and procedures
Meet or exceed contact center performance standards, focusing on quality, accuracy, and timeliness
Maintain call quality assessment scores of 95%–100% consistently
Participate in ongoing training and contribute to call center agent training plans and improvement initiatives
Serve as first-level contact for escalated patient issues and exercise conflict resolution skills
Adapt to operational changes based on business needs
Comply with clinical policies, procedures, and HIPAA requirements
Meet time and attendance expectations
Perform other duties as assigned

Requirements

What you’ll need

One (1) year of customer service experience
One (1) year of experience in a healthcare and/or clinical setting environment
Bilingual skills preferred, but not required
HS Diploma or GED
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem-solving skills
Strong customer service orientation
Organizational skills
Attention to detail
Adaptability
Teamwork
Proficient typing and keyboarding skills
Basic knowledge of Microsoft Office Suite

Benefits

Comp & perks

Work from home position
Remote onboarding/training and office-based training over 6–8 weeks
Ongoing technical, customer service, and other training