Patient Access Representative – Intermediate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

. Handle a high volume of patient and clinical business calls averaging 60–65 calls per day .

Posted 10/15/2026part-timeSan Antonio • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while managing high call volumes in a clinical setting. Proficient in handling patient inquiries, scheduling appointments, and ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceBilingual CommunicationProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proficient Typing SkillsMicrosoft Office Suite KnowledgeCall Quality AssessmentAppointment SchedulingPatient Registration

Soft Skills

Excellent Verbal CommunicationListening SkillsOrganizational SkillsAdaptabilityTeamwork

Industry Keywords

HIPAA ComplianceClinical PoliciesCall Center Performance MetricsPatient ExperienceConflict Resolution

About the role

Key responsibilities & impact

Handle a high volume of patient and clinical business calls averaging 60–65 calls per day
Provide an exceptional and positive patient experience
Register new patients and obtain accurate demographics and subscriber insurance information
Schedule appointments for new and existing patients according to clinic guidelines and protocols
Assist patients with questions, concerns, medication refill requests, and provider or clinical staff messages
Handle service calls for a primary clinic and at least one additional clinic
Perform after-hours duties to assist patients with urgent medical or health concerns
Complete outbound calls according to assigned processes and procedures
Meet or exceed contact center performance metrics, focusing on quality, accuracy, and timeliness
Maintain call quality assessment scores of 95%–100%
Participate in ongoing technical, customer service, and other training
Contribute to call center agent training plans and Access Call Center improvement initiatives
Serve as first-level contact for escalated patient issues and exercise conflict-resolution skills
Adapt to operational changes based on business needs
Comply with clinical policies, procedures, and HIPAA requirements
Perform other duties as assigned

Requirements

What you’ll need

Bilingual is preferred, but not required
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem-solving skills
Strong customer service orientation
Organizational skills
Attention to detail
Adaptability
Teamwork
Proficient typing and keyboarding skills
Basic knowledge of Microsoft Office Suite
High School Diploma is required
One (1) year of customer service experience
One (1) year of experience in a healthcare and/or clinical setting environment
Ability to work in the office at least twice a year or as needed
Ability to comply with clinical policies, procedures, and HIPAA requirements
Ability to meet time and attendance expectations

Benefits

Comp & perks

UT SELECT Medical insurance offered free for employees
Family medical coverage available through payroll deduction
Discounted copays and coinsurance with UT Health Physicians
$50,000 group term life insurance
$50,000 basic accidental death and dismemberment insurance
Options to purchase additional employee and dependent coverage at group rates
Three dental insurance plan options through Delta Dental
Two vision plan options
Disability insurance
Flexible spending accounts for dependent care and healthcare expenses
Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
Voluntary retirement programs with five retirement plan providers
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service
Extended Illness Bank: 8 hours accrued per month
Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
12 paid holidays each year
Discounts on services, tickets, and gym membership
Work from home arrangement
Remote and in-office onboarding/training program