Program Manager

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

. Lead and oversee quality assurance operations for outpatient Substance Use Disorder treatment programs regulated by HHSC .

Posted 10/6/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance operations, particularly in outpatient Substance Use Disorder treatment programs, with a strong focus on audit methodologies, regulatory compliance, and performance improvement initiatives.

Highest-signal resume keywords

Quality Assurance ManagementAudit MethodologiesSubstance Use Disorder KnowledgePerformance Improvement PlanningData Integrity Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit ReportingRisk-Based SamplingMetrics AnalysisPolicy DevelopmentEHR/EMR Data Checks

Soft Skills

LeadershipCollaborationCommunicationImpartial JudgmentAdaptability

Industry Keywords

HHSC RequirementsSOWsTAC StandardsEvidence-Based PracticesContinuous Quality Improvement

About the role

Key responsibilities & impact

Lead and oversee quality assurance operations for outpatient Substance Use Disorder treatment programs regulated by HHSC
Manage planning, scheduling, and execution of full-scope and targeted audits
Validate service delivery against contractual service levels, satisfaction, capacity, access, populations served, evidence-based practices, and timeframes
Manage auditors conducting on-site visits across Texas
Oversee EHR/EMR data integrity checks, facility walkthroughs, and environment-of-care evaluations
Produce audit reports covering scope, findings, ratings, and risk prioritization
Collaborate with providers on Performance Improvement Plans
Present audit findings to providers, leadership, and network partners
Partner with the provider network on standards and remediation
Lead, mentor, and develop a team of auditors
Provide technical oversight and promote consistent application of audit and regulatory standards
Analyze audit findings and trends and drive continuous quality improvement
Develop policies, procedures, quality assurance initiatives, and performance monitoring processes
Prepare reports and presentations for executive leadership and regulatory agencies
Support readiness for HHSC audits, reviews, and inspections
Perform other duties as assigned

Requirements

What you’ll need

Bachelors degree; experience may be substituted in lieu of degree
Five (5) years of progressively responsible experience is required
Experience working within Quality Assurance and auditing preferred
Relevant experience and knowledge working with substance use care and mental health support preferred
Ability to interpret and operationalize HHSC requirements, SOWs, and TAC standards
Ability to apply structured audit methodologies, risk-based sampling, and objective scoring
Ability to convert metrics into insights and monitor Performance Improvement Plan effectiveness
Ability to write clear reports and present to diverse audiences
Ability to manage extensive travel and adapt to varied provider settings statewide
Ability to handle sensitive information and exercise impartial, evidence-based judgment
Ability to identify system gaps and recommend sustainable improvements

Benefits

Comp & perks

UT SELECT Medical insurance offered free for employees
Family medical coverage available through payroll deduction
Discounted copays and coinsurance through UT Health Physicians
$50,000 group term life insurance at no cost
$50,000 basic accidental death and dismemberment insurance at no cost
Additional employee and dependent coverage available at group rates
Three dental insurance plan options, including two PPOs and one dental HMO
Two vision plan options with standard or enhanced benefits
Disability insurance
Flexible spending accounts for dependent care and healthcare expenses
Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
Employer matching of employee contributions under TRS
Voluntary retirement programs with five retirement plan providers
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service
Extended Illness Bank: 8 hours accrued per month
Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
12 paid holidays annually
Discounts on services, tickets, and gym membership