Senior Patient Access Rep

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

. Handle a high volume of patient and clinical business calls averaging 40–65 calls per day .

Posted 10/30/2026full-timeSan Antonio • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on patient experience, effective communication, and conflict resolution in a fast-paced clinical environment. Proficient in scheduling, registration, and compliance with HIPAA regulations while maintaining high-quality performance standards.

Highest-signal resume keywords

Customer Service OrientationConflict ResolutionExcellent Verbal And Written Communication SkillsOrganizational SkillsProficient Typing And Keyboarding Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient RegistrationCall Quality AssessmentHIPAA ComplianceMicrosoft Office SuiteTyping SkillsClinical Policies And ProceduresOutbound CallingData EntryPerformance Standards

Soft Skills

Active ListeningProblem SolvingAttention To DetailAdaptabilityTeamwork

Certifications & Qualifications

High School Diploma

Industry Keywords

Call CenterHealthcareClinical SettingPatient ExperienceAccess Center Improvement

About the role

Key responsibilities & impact

Handle a high volume of patient and clinical business calls averaging 40–65 calls per day
Schedule appointments for new and existing patients according to clinic scheduling guidelines and protocols
Provide an exceptional and positive patient experience
Register new patients and obtain and verify demographics and subscriber insurance information
Provide backup support for multiple clinical departments
Assist patients with questions, concerns, medication refill requests, and messages to providers or clinical staff
Perform after-hours duties to assist patients with urgent medical or health concerns
Complete outbound calls to schedule patients
Meet or exceed contact center performance standards for quality, accuracy, and timeliness
Maintain call quality assessment scores of 95%–100%
Attend and complete ongoing training
Serve as a knowledgeable resource to call center agents
Provide first-level conflict resolution and liaise between patients and clinics, including exercising judgment to overbook appointments
Participate in training new and existing call center agents
Participate in Access Center improvement initiatives
Adapt to operational changes based on business needs
Comply with clinical policies, procedures, and HIPAA requirements
Meet time and attendance expectations
Perform other duties as assigned

Requirements

What you’ll need

Excellent verbal and written communication skills
Active Listening skills
Problem solving and Conflict Resolution
Customer service orientation
Organizational skills
Attention to detail
Adaptability
Teamwork
Proficient typing and keyboarding skills
Knowledge in Microsoft Office Suite
Bilingual preferred, but not required
HS Diploma is required
Three (3) years of customer service experience in a call center and/or healthcare/clinical setting

Benefits

Comp & perks

UT SELECT Medical insurance offered free for employees
Family medical coverage available through payroll deduction
Discounted copays and coinsurance through UT Health Physicians
$50,000 group term life insurance
$50,000 basic accidental death and dismemberment insurance
Options to purchase additional employee and dependent life and accidental death coverage at group rates
Three dental insurance plan options through Delta Dental
Two vision plan options
Disability insurance
Flexible spending accounts for dependent day care and healthcare expenses
Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
Voluntary retirement programs with five retirement plan providers
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service
Extended Illness Bank: 8 hours accrued per month
Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
12 paid holidays each year
Discounts on services, tickets, and gym membership
Work from home position
Ongoing technical, customer service, and other training