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Supervisor, Clinical IS Principal Trainer – Epic
Margie and Bill Klesse College of Engineering and Integrated Design at UTSA. Manage daily operations of the training team, including staffing development, oversight of principal and credentialed trainers, and deadline communication .
About the role
Key responsibilities & impact- Manage daily operations of the training team, including staffing development, oversight of principal and credentialed trainers, and deadline communication
- Build and coordinate training and super user programs with the Training Manager
- Develop, maintain, and standardize manuals, education updates, tip sheets, and other educational materials
- Coordinate program scheduling and develop the overall training schedule
- Coordinate the transition from solution definition to training delivery
- Communicate training issues and requirements to organizational leadership
- Align training programs with the build and testing of ongoing Epic projects in coordination with application and technical teams
- Provide system analysis and technical design for the Learning Management Software system
- Recruit, develop, mentor, and conduct performance improvement meetings with principal trainers
- Participate in Health IT projects from planning and workflow design through training
- Serve as a subject matter expert for training quality and consistency
- Train and credential additional classroom trainers
- Troubleshoot and resolve application issues with information technology teams and application owners
- Maintain policy and procedure documentation and deliver ongoing training
- Participate in clinic rounds, innovation sprints, and one-on-one end-user sessions
- Build electronic health record documentation tools and specialty-specific clinical content
- Provide technical expertise for system upgrades by building, designing, testing, and documenting new functionality
- Commit to ticket service agreements and help keep ticket volume controlled
Requirements
What you’ll need- Excellent written and oral communication, interpersonal, and conflict resolution skills
- Considerable knowledge of adult learning principles/theories and competency-based education
- Ability to operate effectively in a collaborative, shared team environment
- Proficiency in Microsoft Word and Excel
- Excellent organizational and time-management skills
- Self-directed with strong writing, communication, and project management skills
- Excellent stand-up presentation skills
- Ability to bring people together, provide training, and coach team members
- Ability and desire to share knowledge, delegate to, and mentor new leaders
- Ability to adjust efficiently to changing priorities and complexities
- Excellent problem-solving and analytical skills
- Five years of supervisory experience in a clinical or clinical business environment, or equivalent combination of comparable skills, education, training, and/or experience
- Bachelor’s degree in Education, Healthcare Information Management or Systems, Health Administration, Arts or Sciences; comparable experience may be considered in lieu of degree
- The ideal candidate is local to the San Antonio area
Benefits
Comp & perks- UT SELECT medical insurance offered free for employees
- Family medical coverage available through payroll deduction
- Discounted copays and coinsurance through UT Health Physicians
- $50,000 group term life insurance
- $50,000 basic accidental death and dismemberment insurance
- Options to purchase additional employee and dependent life and AD&D coverage at group rates
- Three dental insurance plan options, including two PPOs and one dental HMO
- Fully insured vision care benefits with standard or enhanced plan options
- Disability insurance
- Flexible spending accounts for dependent care and healthcare expenses
- Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
- Employer matching of employee contributions for TRS
- Voluntary retirement programs with five retirement plan providers
- Front-loaded paid time off: 128 to 208 hours (16 to 26 days), based on years of service
- Extended Illness Bank: 8 hours accrued per month
- Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
- 12 paid holidays annually
- Discounts on services, tickets, and gym membership