Initial Services Staff Supervisor

Maricopa County

. Coordinate and oversee Initial Services unit activities, including scheduling, workload division, mentoring/training, and performance monitoring/evaluation .

Posted 9/19/2026full-timePhoenix • Arizona • United StatesLead💰 $61,500 - $70,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating legal services, mentoring staff, and providing bilingual support in English and Spanish. Proven ability to improve operations and streamline processes within the criminal justice system.

Highest-signal resume keywords

Bilingual CommunicationLegal ExperienceSupervisory ExperienceCase ManagementTraining and Mentoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case Management SystemDocument PreparationStatistical Data AnalysisInterviewing TechniquesConfidentiality Maintenance

Soft Skills

LeadershipCommunicationProblem-SolvingMentoringClient Service

Certifications & Qualifications

Valid Arizona Driver's License

Industry Keywords

Indigent DefenseCriminal Justice SystemPerformance MonitoringWorkload DivisionTraining Presentation

About the role

Key responsibilities & impact

Coordinate and oversee Initial Services unit activities, including scheduling, workload division, mentoring/training, and performance monitoring/evaluation
Provide training and oversight for interns and volunteers
Recruit, interview, and hire initial services staff
Review discovery with in-custody clients at Maricopa County jails and out-of-custody clients at the office; maintain confidentiality
Translate and interpret discovery for Spanish-speaking clients when required
Track workload in the case management system
Communicate information and answer procedural inquiries about the criminal justice system in person and by telephone
Travel to Maricopa County jail locations to provide/receive and review case-related documents and obtain confidential information and inmate signatures for Public Defender personnel
Interpret and translate for clients and attorneys at jails, the office, and off-site locations
Prepare informational documents, forms, letters, and statistical data
Improve operations, reduce turnaround times, streamline work processes, and provide seamless client service
Present training and updates to employees and stakeholders and represent the department as a leader during meetings

Requirements

What you’ll need

Five years of court, legal, or related experience
Ability to fluently speak, read, and write both English and Spanish
High school diploma or GED
Related post-secondary education may substitute for four years of experience on a year-for-year basis
Must possess or obtain a valid Arizona driver's license upon hire
Experience interviewing individuals in an indigent defense agency is valued
Prior lead and/or supervisory experience is valued
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy
Drug and alcohol testing requirements apply to positions designated as safety-sensitive
Consideration only for candidates who submit online applications

Benefits

Comp & perks

Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance, with hybrid and alternative work schedule options
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1