Service Desk Technician I

Mariner Finance

. Provide company-wide first-level IT support to internal clients by telephone or email .

Posted 10/14/2026full-timePlano • Texas • United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in providing first-level IT support, troubleshooting hardware and software issues, and maintaining documentation. Strong communication skills enable effective client interaction and technical issue resolution.

Highest-signal resume keywords

Help Desk SupportTroubleshooting Hardware IssuesWindows 10 ExperiencePowerShell ScriptingCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTicketing SystemsHardware ConfigurationSoftware InstallationNetwork TroubleshootingApplication SupportBatch FilesService ManagementIncident ManagementDocumentation

Soft Skills

Time ManagementCommunication SkillsEmpathyClient SatisfactionProblem-Solving

Tools & Technologies

Navigant Support ToolsGPSCIM

Certifications & Qualifications

Information Technology CertificationsAssociate's Degree in Information Technology

Industry Keywords

Service Desk PoliciesIT StandardsClient SupportTechnical ConceptsCST or PST Time Zones

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide company-wide first-level IT support to internal clients by telephone or email
Create tickets and document activities in helpdesk ticketing systems
Troubleshoot and resolve hardware, software, application, network, and user-access issues
Escalate complex or unresolved issues to the next support level
Collaborate with network services, software systems engineering, and applications development to restore service and resolve root causes
Use and become proficient with Navigant support tools, including GPS and CIM
Answer client questions using available information resources
Configure and install hardware, software, and applications
Comply with Corporate IT Service Management and Service Desk policies, procedures, and directives
Meet service-level, client-satisfaction, and incident/request completion metrics
Recommend process changes to improve service levels
Maintain current knowledge of information technology systems and industry standards
Provide assigned evening and weekend off-hours support on a rotating basis
Create and maintain support documentation and procedures
Communicate company IT policies and standards
Perform additional functions as needed to provide consistent customer service

Requirements

What you’ll need

Associate’s degree in Information Technology or related field; Information Technology certifications can be substituted for Associate’s degree
Two (2) years of experience in a Help Desk or IT support role
Strong time management and communication skills
Excellent written and verbal communication skills, with ability to translate technical concepts for non-technical audiences
Strong customer service orientation and ability to handle technical issues professionally and empathetically
Candidates must be located in CST or PST time zones
Ability to work 10–7 CST shift
Ability to provide evening and weekend support on a rotating basis
Preferred: Bachelor’s degree in Information Technology or related field
Preferred: Experience with batch files and PowerShell
Preferred: Experience with Windows 10 and Server 2012
Preferred: Bilingual fluency in Spanish/English (speak, read, write)
Ability to be physically present in the office
Ability to sit for extended periods and operate computer and phone systems
Ability to occasionally lift and/or move up to 20 pounds

Benefits

Comp & perks

Generous benefits package for all full-time employees
Benefits information provided via the company careers benefits page
Drug/Alcohol/Smoke-free workplace
Reasonable accommodations for employees with disabilities, absent undue hardship