Mariner Finance

Technician

• Provide company-wide first-level IT support to internal clients by telephone or email
• Create tickets and document activities in helpdesk ticketing systems
• Troubleshoot and resolve hardware, software, application, network, and user-access issues
• Escalate complex or unresolved issues to the next support level
• Collaborate with network services, software systems engineering, and applications development to restore service and resolve root causes
• Use and become proficient with Navigant support tools, including GPS and CIM
• Answer client questions using available information resources
• Configure and install hardware, software, and applications
• Comply with Corporate IT Service Management and Service Desk policies, procedures, and directives
• Meet service-level, client-satisfaction, and incident/request completion metrics
• Recommend process changes to improve service levels
• Maintain current knowledge of information technology systems and industry standards
• Provide assigned evening and weekend off-hours support on a rotating basis
• Create and maintain support documentation and procedures
• Communicate company IT policies and standards
• Perform additional functions as needed to provide consistent customer service

Explore Service Desk Technician I at Mariner Finance. Review requirements and application details.