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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in data entry and navigating multiple systems to provide accurate information and support.
Highest-signal resume keywords
Customer Service ExperienceCall Center Environment ExperienceMicrosoft Office Suite ProficiencyData Entry SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument ProcessingOrder ManagementProficient Writing SkillsKeyboarding Skills
Soft Skills
Clear Articulate Phone VoiceProblem-Solving Skills
Tools & Technologies
Internal Tracking SystemsProprietary System
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Customer ServiceInbound CallsRemote WorkTraining Sessions
About the role
Key responsibilities & impact- Provide accurate and timely information on programs and services to customers
- Process documents manually and electronically to resolve ordering, shipping, or ticketing issues
- Update internal tracking systems
- Receive inbound calls from participants and answer order-related questions
- Recommend solutions based on participant issues
- Review and update order information in the proprietary system
- Assist with back-end support as needed
- Attend training sessions regarding new and current clients
- Work Monday through Friday, 8:00 a.m. to 4:30 p.m. CST
- Temporary position estimated to last until February 2027
Requirements
What you’ll need- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience
- Call center environment experience highly preferred
- Strong computer knowledge and proficiency navigating multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice
- Proficient writing and grammar skills
- Proficient in Microsoft Office Suite
- Strong keyboarding and data entry skills
- Quiet dedicated workspace with no distractions when working remotely
- Reliable home internet connection; no Dish internet connection
- Permanent authorization to work in the U.S.; sponsorship is not provided
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid parental leave
- 401(k)
- Tuition reimbursement
- Paid time off
- Year-end holiday closure
- Flexible work environment
- Employee well-being support