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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while effectively managing claims processes and delivering exceptional customer service. Proficient in collaboration with internal stakeholders and adherence to regulatory guidelines within the insurance industry.
Highest-signal resume keywords
Claims Adjuster LicenseCustomer Service SkillsAnalytical SkillsMicrosoft Office SuiteInsurance Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionClaims InvestigationClaims EvaluationNegotiation StrategiesReport Preparation
Soft Skills
Excellent Communication SkillsOrganizational SkillsTime Management SkillsTeam CollaborationInitiative
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
Claims Adjuster License
Industry Keywords
Fair Claims Practices RegulationsClaims Handling GuidelinesInsurance IndustryClaims Vendor ManagementRisk Management
About the role
Key responsibilities & impact- Resolve low-complexity and low-exposure claims
- Learn to investigate, evaluate, negotiate, and resolve assigned claims
- Review claim information to determine coverage and recommend next steps
- Assist with evaluating potential claim exposures and alert management or internal partners when needed
- Adhere to Fair Claims Practices Regulations and claims handling guidelines
- Prepare and distribute claim reports
- Participate in training, development programs, and learning opportunities across Claims
- Build relationships with internal stakeholders, including Underwriting
- Deliver high-quality service to support customer relationships
- Support special projects and learn cross-functional collaboration within Claims
- Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices
- Collaborate with Claims Vendor Management, Finance, Actuarial, Risk Management, and IT
- Travel to other claim offices and conferences as needed
Requirements
What you’ll need- High school diploma required
- Bachelor's degree preferred
- Must have or be eligible to receive claims adjuster license
- Understanding of insurance industry and claims a plus
- Excellent customer service skills
- Excellent written and oral communication skills
- Excellent analytical and problem-solving skills
- Excellent organization and time management skills
- Ability to deliver outstanding customer service to both internal and external customers
- Ability to work collaboratively and in a team environment
- Ability to work autonomously with minimal direction/oversight
- Ability to take initiative and think strategically and creatively
- Strong desire for continuous improvement
- Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, and Word)
- US Work Authorization required; Markel does not provide visa sponsorship for this position
Benefits
Comp & perks- Multiple health, dental and vision insurance plan options
- Optional life, disability, and AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays and floating holidays
- Parental leave
- Hybrid working schedules of 3 days in the office and 2 days remote
- Annual incentive plan eligibility