Markel

Underwriter

• Underwrite new business and renewals profitably according to authority level and established guidelines
• Drive projects having an impact on the business
• Underwrite and select Ocean Marine risks to ensure profitability
• Manage the existing renewal book and implement corrective measures as needed
• Utilize underwriting tools to determine accurate classifications, rates, and premium charges
• Understand and apply state laws, including cancellation and non-renewal requirements, within the assigned territory
• Apply knowledge of coverage forms and policy language, including appropriate use of forms and exclusions
• Assist with resolving premium audit disputes involving assigned agents and brokers
• Communicate with regional managers and national product line leaders regarding accounts and producers
• Make recommendations concerning operations, systems, and procedures
• Participate in audits and underwriting meetings as required
• Build and maintain quality relationships with key producers
• Cross-sell opportunities with other Markel divisions by promoting Markel products and services
• Review competitor forms and pricing and market Markel products effectively
• Mentor less experienced underwriters

Underwriting Specialist

Claims Specialist

• Manage a caseload of environmental, products liability, life sciences, toxic tort, professional liability, and general liability claims of moderate to high complexity
• Analyze policy language and coverage issues, including reservation of rights letters, disclaimers, and coverage position recommendations
• Evaluate liability, damages, and exposure to establish and maintain appropriate claim reserves
• Direct and oversee defense counsel, coverage counsel, consultants, and experts as appropriate
• Develop and execute claim handling strategies for timely, efficient, and appropriate claim outcomes
• Conduct coverage investigations and assess potential coverage defenses and indemnity obligations
• Participate in mediations, settlement conferences, and other alternative dispute resolution proceedings
• Negotiate settlements within granted authority and present recommendations for higher authority review when required
• Collaborate with underwriting, product development, and risk management teams on claim trends and emerging issues
• Prepare claim summaries, large loss reports, and management updates
• Monitor litigation budgets and ensure adherence to litigation management guidelines
• Maintain compliance with regulatory requirements and company claim handling standards
• Support broker, underwriting, and insured communications as needed
• Provide training and serve as a technical referral point for other team members

Senior Claims Examiner

• Resolve moderate complexity and moderate exposure Workers Compensation claims in multiple jurisdictions
• Handle claims in all jurisdictions
• Handle litigated and non-litigated property damage claims with values up to $250,000
• Handle non-litigated bodily injury claims with values up to $250,000 in all jurisdictions
• Confirm claim coverage by reviewing policies and supporting documents
• Analyze coverage and communicate coverage positions
• Draft coverage position letters
• Identify losses that should be reported to SIU
• Conduct, coordinate, and direct investigations into loss facts and extent of damages
• Evaluate coverage, liability, and damages information to determine insured exposure
• Set reserves within authority or recommend reserve changes to the manager
• Participate in special projects and assist other team members as requested
• Represent Markel in mediations as required
• Provide excellent and professional customer service to insureds while maintaining a high level of production

Claims Examiner II

General

• Lead learning and enablement strategies for enterprise transformation initiatives
• Partner with business leaders, project teams, and Change Managers to identify knowledge gaps, performance needs, and adoption risks
• Conduct learning needs assessments and define role-based learning requirements
• Develop learning strategies aligned with business objectives, project goals, and change outcomes
• Design and develop curricula, learning paths, eLearning modules, instructor-led training materials, videos, job aids, quick reference guides, and performance support resources
• Apply adult learning principles and instructional design methodologies
• Translate complex business processes, technology solutions, and organizational changes into actionable learning content
• Leverage learning technologies and AI-enabled tools to improve content quality, speed, and scalability
• Establish and maintain training standards, templates, and reusable learning assets
• Deliver instructor-led, virtual, hybrid, and train-the-trainer learning programs
• Facilitate workshops, office hours, and learner support sessions
• Partner with subject matter experts and business stakeholders to validate learning content and objectives
• Support leader and manager enablement activities
• Manage learner participation, completion tracking, and training reporting
• Measure training effectiveness, learner proficiency, and adoption outcomes
• Develop reinforcement strategies that sustain knowledge retention and behavior change
• Identify and mitigate learning-related risks and adoption barriers
• Partner with Change Managers on readiness assessments, adoption measurement, and continuous improvement
• Collaborate with Change Management, Operations, Product, Technology, and Business teams
• Integrate learning strategies into project, implementation, and adoption plans
• Support enterprise transformation initiatives, system implementations, process improvements, AI adoption efforts, and organizational change programs
• Drive continuous improvement through lessons learned, feedback analysis, and data-driven enhancements

Training Lead

Chief Operating Officer

• Own the Wholesale & Specialty operating model across regions, underwriting support, service, and workflow
• Set the vision for a progressive, AI-enabled future operating model
• Lead transformation initiatives improving speed, quality, and expense ratio
• Drive organizational clarity, decision rights, and process consistency
• Oversee the federated Wholesale & Specialty technology organization
• Set and own the IT roadmap with enterprise architecture
• Modernize underwriting, workflow, portals, and automation, including AI
• Ensure data accessibility, management information/analytics support, and performance transparency
• Improve underwriting productivity, broker and underwriter ease of doing business, digital trading, small-risks automation, operational SLAs, and service outcomes
• Lead operations leadership meetings and co-own IT and operations prioritization forums
• Align underwriting, claims, operations, IT, HR, and finance
• Prepare for quarterly business reviews, regional P&L, and reserving meetings
• Build an integrated, high-performing Operations/IT/Data organization
• Mentor and develop operational and technology leaders
• Promote empowerment, speed, and continuous improvement

Chief Operations Officer – Wholesale & Specialty

Sales

• Deliver quality service and insurance recommendations to current and prospective Markel customers
• Split sales and service responsibilities based on business needs
• Resolve customer concerns and escalate to the appropriate level when necessary
• Convey information efficiently, effectively, and appropriately to meet customer needs
• Strive for first-call resolution and best-in-class service
• Stay current and knowledgeable on procedures, department standards, and guidelines
• Meet performance standards including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding
• Sell boat, event/wedding, and e-bike insurance
• Handle provided sales leads without outbound cold calling
• Work Monday–Friday during core hours of 7:00 a.m.–8:00 p.m. CST

Sales and Service Representative

• Resolve personal lines marine bodily injury claims of all complexities
• Handle claims from coverage inquiry through legal liability assessment, quantum analysis, and timely resolution
• Mitigate indemnity and expense exposure while communicating developments and outcomes to stakeholders
• Identify potential subrogation avenues
• Confirm claim coverage by reviewing policies and supporting documents
• Direct and monitor assignments to experts and outside counsel
• Manage vendors and litigation on moderate- to high-complexity claims
• Analyze coverage and communicate coverage positions; prepare coverage position letters
• Investigate losses and assess damages
• Meet service level agreements and respond to inquiries throughout the claim lifecycle
• Evaluate coverage, liability, damages, and insured exposure
• Set reserves within authority or recommend reserve changes
• Negotiate and settle claims
• Prepare reports by collecting and summarizing information
• Present higher-exposure cases at roundtables to senior claims leaders and underwriters
• Participate in special projects and assist team members
• Deliver technical training and mentor colleagues
• Coordinate loss information and present it to business stakeholders, underwriters, and insureds when applicable
• Travel to mediations, trials, and conferences as required