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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and time-management skills while maintaining attention to detail in a high-volume claims support environment. Proficient in customer service and effective communication, with a focus on continuous improvement and teamwork.
Highest-signal resume keywords
Claims Support ActivitiesPC SkillsCustomer Service SkillsDetail-OrientedTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WordExcelOutlookDocument Management SystemClaims ProcessingWorkflow ImprovementData Analysis
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingOrganizationTime Management
Tools & Technologies
Paperless Working EnvironmentEmail
Industry Keywords
Insurance ExperienceService StandardsContinuous ImprovementHigh School DiplomaUS Work Authorization
About the role
Key responsibilities & impact- Complete assigned daily claims support activities timely and accurately according to Markel Service Standards
- Set up first notices of loss according to established guidelines
- Route documents and new losses accurately via email or document management system
- Maintain understanding of departmental service standards, guidelines, processes and procedures
- Identify ways to improve efficiencies and minimize processing and workflow issues
- Share efficiency and workflow improvement information with the team and management
- Participate in projects and testing initiatives in a team environment
- Support evolving department and business needs
Requirements
What you’ll need- Strong PC skills, especially in Word, Excel, Outlook and a paperless working environment
- Ability to learn other software required for the role
- Strong verbal and written communication, analysis and problem-solving skills
- Strong organization and time-management skills
- Excellent customer service skills
- Detail-oriented
- Self-directed and highly productive with minimal supervision
- Comfortable with high-volume workloads, multiple priorities and productivity standards
- Experience working in a team-oriented, collaborative environment
- Strong desire for continuous improvement
- High School diploma or equivalent is required
- Some college is preferred
- Insurance experience is preferred
- US Work Authorization required
- Markel does not provide visa sponsorship for this position, now or in the future
Benefits
Comp & perks- Annual incentive plan eligibility
- Health insurance
- Dental insurance
- Vision insurance
- Optional life insurance
- Disability insurance
- AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays
- Floating holidays
- Parental leave