IT Director, Claims

Markel

. Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standards .

Posted 10/15/2026full-timeUnited StatesLead💰 $152,600 - $318,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Claims Technology Roadmap development, Guidewire ClaimCenter platform management, and AI solutions implementation. Proven ability to lead multi-team delivery organizations while ensuring compliance with regulatory requirements and managing vendor relationships.

Highest-signal resume keywords

Guidewire ClaimCenter ManagementAI Solutions ImplementationClaims Domain KnowledgeBudgeting and Portfolio ManagementAgile Delivery Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Technology RoadmapGuidewire Cloud MigrationAI and Machine LearningWorkflow AutomationRPA ImplementationIncident and Problem ManagementData GovernanceRegulatory ComplianceMulti-Team Delivery LeadershipVendor Management

Soft Skills

Executive-Level CommunicationStakeholder Influence

Tools & Technologies

Guidewire PolicyCenterGuidewire BillingCenterGenAI PlatformsAWSAzure

Certifications & Qualifications

Bachelor's Degree in Computer ScienceMaster's Degree Preferred

Industry Keywords

P&C Specialty InsuranceClaims LifecycleOperational ResilienceSLAsInsuranceSuite

Tech Stack

Tools & technologies

AWSAzureCloudGuidewireRPA

About the role

Key responsibilities & impact

Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standards
Lead dedicated engineering, configuration, business analysis, QA, and vendor or offshore delivery teams
Partner with Claims executives to prioritize the portfolio, define business cases, and track delivered value
Own the Guidewire ClaimCenter platform, including configuration, integrations, upgrades, and Guidewire Cloud migration or adoption
Oversee integrations across payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, vendors, and TPAs
Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium, billing interactions, and InsuranceSuite upgrade alignment
Lead AI solutions for FNOL intake and triage, document and email intake, claim summarization, fraud and SIU signals, reserving support, litigation prediction, and adjuster copilots
Deliver workflow automation, straight-through processing, and RPA where appropriate
Partner with enterprise AI, data, and security teams on responsible AI governance, model risk, privacy, and regulatory compliance
Own Claims application support and operations, including SLAs, incident and problem management, and operational resilience
Manage the Claims IT budget, vendor contracts, and system integrator relationships
Ensure solutions meet architecture, security, data governance, and state regulatory requirements
Support multiple locations within the US and/or the UK

Requirements

What you’ll need

Bachelor's degree in computer science, information systems or a related field; Master's preferred
10+ years in technology
5+ years leading multi-team delivery organizations
Deep claims domain knowledge across the full claim lifecycle
Proven track record delivering AI, machine learning or intelligent automation in a production business setting
Strong budgeting, portfolio management and vendor management skills
Executive-level communication and ability to influence stakeholders
P&C Specialty insurance experience preferred
Guidewire ClaimCenter experience with implementation, upgrades or cloud migration preferred
Experience with Guidewire PolicyCenter and/or BillingCenter preferred
Familiarity with GenAI platforms, LLM integration patterns and AI governance frameworks preferred
Agile or SAFe delivery leadership and cloud platform experience (AWS/Azure) preferred
US Work Authorization required
Markel does not provide visa sponsorship for this position, now or in the future

Benefits

Comp & perks

Annual incentive plan eligibility
Multiple health, dental and vision insurance plan options
Optional life, disability, and AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO
Corporate holidays and floating holidays
Parental leave
Application process accommodations