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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications and possesses a foundational understanding of commercial insurance and premium audit processes.
Highest-signal resume keywords
Customer ServiceVerbal CommunicationOrganizational SkillsAttention to DetailMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Premium Audit ProcessesDocumentation ReviewOperational SupportProblem SolvingMulti-Channel Communication
Soft Skills
ProfessionalismResponsivenessCollaborationAdaptabilityTime Management
Tools & Technologies
Business Technology ToolsMicrosoft Office Applications
Industry Keywords
Commercial InsuranceCustomer ExperienceOperational ExcellenceContinuous ImprovementInsurance Concepts
About the role
Key responsibilities & impact- Serve as a primary point of contact for policyholders with outstanding premium audits through phone, email, and chat channels
- Build positive customer relationships by explaining audit requirements, deadlines, and documentation needs
- Proactively follow up with policyholders and agents to support timely completion of premium audits
- Review submitted documentation for completeness and communicate additional information needs
- Assist Customer Service Representatives and internal business partners with routine audit-related questions
- Approve audit deadline extensions within established department guidelines
- Document customer interactions and audit activity accurately within company systems
- Respond to policyholder and agent inquiries through multiple communication channels
- Support operational initiatives and perform introductory-level audit processing and other basic operational tasks
- Develop working knowledge of commercial insurance, premium audit processes, and industry practices through training and coaching
- Contribute to a collaborative team environment focused on customer experience, operational excellence, and continuous improvement
Requirements
What you’ll need- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to provide professional and responsive customer service
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to learn and apply new systems, processes, and insurance concepts
- Proficiency with Microsoft Office applications and other business technology tools
- US Work Authorization required
- Markel does not provide visa sponsorship for this position, now or in the future
- Preferred: Associate or bachelor’s degree in business, Finance, Insurance, Risk Management, Communications, or a related field
- Preferred: Previous experience in customer service, administrative support, insurance, banking, hospitality, retail, or another customer-focused environment
- Preferred: Experience working with multiple systems and technology platforms
- Preferred: Demonstrated ability to solve problems and communicate effectively with a variety of audiences
Benefits
Comp & perks- Health insurance plan options
- Dental insurance plan options
- Vision insurance plan options
- Optional life insurance
- Disability insurance
- AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays
- Floating holidays
- Parental leave
- Training and coaching
- Advancement opportunities into Premium Audit Specialist and Senior Premium Audit Specialist roles