Sales and Service Representative

Markel

. Deliver quality service and insurance recommendations to current and prospective Markel customers .

Posted 9/21/2026full-timeUnited StatesJunior💰 $18 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering quality customer service and insurance recommendations, with a strong focus on first-call resolution and performance standards. Proficient in handling high-volume service environments while maintaining clear communication and multitasking across various systems.

Highest-signal resume keywords

Property & Casualty Insurance License220 License (General Lines Agent License)Customer Service ExperienceBilingual Spanish/EnglishPerformance Standards Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance RecommendationsFirst-Call ResolutionQuality AssuranceMultitasking SkillsTechnical Background

Soft Skills

Clear CommunicationPositive Customer ExperienceAccountabilityReliabilityTeam Collaboration

Certifications & Qualifications

Property & Casualty Insurance License220 License (General Lines Agent License)

Industry Keywords

Customer ServiceHigh-Volume Service CenterInsurance SalesPerformance StandardsFast-Paced Environment

About the role

Key responsibilities & impact

Deliver quality service and insurance recommendations to current and prospective Markel customers
Split sales and service responsibilities based on business needs
Resolve customer concerns and escalate to the appropriate level when necessary
Convey information efficiently, effectively, and appropriately to meet customer needs
Strive for first-call resolution and best-in-class service
Stay current and knowledgeable on procedures, department standards, and guidelines
Meet performance standards including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding
Sell boat, event/wedding, and e-bike insurance
Handle provided sales leads without outbound cold calling
Work Monday–Friday during core hours of 7:00 a.m.–8:00 p.m. CST

Requirements

What you’ll need

Property & Casualty Insurance license required
220 License (General Lines Agent License) required; Florida Only
High school diploma or equivalent; some college is a plus
1 or more years of prior customer service experience preferred
Demonstrated job stability and attendance records
Solid computer, grammar, and multitasking skills
Comfort with a high-volume service center
Ability to work in a fast-paced team environment
Dedicated to providing a positive customer experience
Clear and professional phone communication
Strong technical background and ability to multitask in several systems at once
Willingness to learn new material and systems/applications
Accountable and reliable
US Work Authorization required
Markel does not provide visa sponsorship for this position, now or in the future
Bilingual Spanish/English qualification applies to bilingual compensation tier

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Optional life insurance
Disability insurance
AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO
Corporate holidays and floating holidays
Parental leave
Annual incentive plan eligibility
Hybrid work schedule if located near a Markel office location