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Director of Client Delivery
MarketStar. Serve as the executive sponsor and primary strategic contact for assigned client partnerships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, strategic planning, and operational excellence, with a strong focus on driving revenue growth and enhancing client satisfaction. Proven ability to lead large teams, manage P&L performance, and execute on organizational priorities.
Highest-signal resume keywords
Client Relationship ManagementStrategic PlanningP&L ManagementTeam LeadershipOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementForecastingKPI Performance ManagementContract NegotiationProject Management
Soft Skills
Coaching and DevelopmentCommunicationProblem SolvingStakeholder EngagementAccountability
Certifications & Qualifications
Bachelor's DegreeM.B.A.
Industry Keywords
Client ServicesSales LeadershipBusiness OperationsCustomer SuccessB2BSaaSFinTech
About the role
Key responsibilities & impact- Serve as the executive sponsor and primary strategic contact for assigned client partnerships
- Build and maintain relationships with client executives and key stakeholders
- Ensure client expectations, SLAs, and business objectives are achieved or exceeded
- Develop strategic growth plans to increase program value, client satisfaction, and long-term partnership success
- Lead executive business reviews and provide strategic recommendations
- Identify risks, challenges, and opportunities and drive effective solutions
- Develop and execute strategies driving revenue growth, client retention, and program expansion
- Identify opportunities to expand services, improve operational effectiveness, and strengthen client relationships
- Partner with executive leadership to align client strategies with organizational goals
- Support new business opportunities, solution development, and growth initiatives
- Lead strategic planning and execute organizational priorities
- Oversee day-to-day program operations and delivery against performance goals
- Establish operational objectives, KPIs, and performance standards
- Monitor program health, operational effectiveness, quality metrics, and customer experience outcomes
- Drive process improvement initiatives
- Ensure compliance with company policies, client requirements, and contractual obligations
- Promote continuous improvement and operational excellence
- Own program P&L performance, budgeting, forecasting, and financial planning
- Monitor revenues, expenses, profitability, and resource allocation
- Improve margin performance while maintaining service quality
- Partner with Finance and executive leadership on business planning
- Lead, coach, and develop managers and leadership teams
- Establish performance expectations, succession plans, and talent development strategies
- Conduct performance reviews and provide coaching and feedback
- Foster accountability, inclusion, employee engagement, and professional growth
- Build organizational capability through leadership development and workforce planning
- Travel periodically as needed
Requirements
What you’ll need- 5+ years of experience in client services, sales leadership, business operations, customer success, or related functions
- Experience managing managers and large client-facing teams
- Demonstrated success leading business growth, operational excellence, and organizational performance initiatives
- Experience managing program budgets, forecasting, and financial performance
- Experience and demonstrated success managing multiple sales teams with various levels of leadership or lines of business; B2B, SaaS, or FinTech sales preferred
- Strong history of creating and managing projects from scope to completion
- Experience managing statements of work and successfully managing contract negotiations at the executive level
- Track record of attaining and exceeding KPI performance expectations
- Prior experience with forecasting and budget management rolling up to a P&L
- Experienced and comfortable leading teams of 100+ people
- Proven expertise in developing talent to achieve peak performance and facilitate the career growth of others
- Familiarity in creating & presenting business reviews and strategic retention and growth plans to clients and senior leadership
- Experience engaging with and presenting to senior leadership levels
- Ability to develop, articulate and execute strategic plans which incorporate program level data and market level insights on sales process and best practices
- Experience managing client expectations and priorities alongside MarketStar’s initiatives and partner relationships
- Bachelor's Degree, M.B.A., or certifications is a plus
Benefits
Comp & perks- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match
- Hardship loan program
- Access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision