FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director of Client Delivery
MarketStar. Serve as the executive sponsor and primary strategic contact for assigned client partnerships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, strategic planning, and operational excellence, with a strong focus on revenue growth and program performance. Proven ability to lead large teams, manage budgets, and drive continuous improvement initiatives.
Highest-signal resume keywords
Client Relationship ManagementStrategic PlanningOperational ExcellenceBudget ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementFinancial PlanningKPI DevelopmentContract NegotiationProject ManagementSales StrategyPerformance MetricsProcess ImprovementRevenue GrowthClient Retention
Soft Skills
CoachingCommunicationStakeholder EngagementProblem SolvingEmployee Development
Industry Keywords
B2B SalesSaaSFinTechClient ServicesBusiness OperationsCustomer SuccessExecutive LeadershipOperational EffectivenessPerformance StandardsMarket Insights
About the role
Key responsibilities & impact- Serve as the executive sponsor and primary strategic contact for assigned client partnerships
- Build and maintain relationships with client executives and key stakeholders
- Ensure client expectations, SLAs, and business objectives are achieved or exceeded
- Develop strategic growth plans that increase program value, client satisfaction, and long-term partnership success
- Lead executive business reviews and provide strategic recommendations
- Identify risks, challenges, and opportunities while driving effective solutions
- Develop and execute strategies for revenue growth, client retention, and program expansion
- Identify opportunities to expand services, improve operational effectiveness, and strengthen client relationships
- Partner with executive leadership to align client strategies with organizational goals
- Support new business opportunities, solution development, and growth initiatives
- Lead strategic planning and execution of organizational priorities
- Oversee day-to-day program operations and delivery against performance goals
- Establish operational objectives, KPIs, and performance standards
- Monitor program health, operational effectiveness, quality metrics, and customer experience outcomes
- Drive process improvement initiatives to increase efficiency, scalability, and business performance
- Ensure compliance with company policies, client requirements, and contractual obligations
- Promote continuous improvement and operational excellence
- Own program P&L performance, budgeting, forecasting, and financial planning
- Monitor revenues, expenses, profitability, and resource allocation
- Align operational performance with financial objectives and budgets
- Improve margin performance while maintaining service quality
- Partner with Finance and executive leadership on business planning
- Lead, coach, and develop managers and leadership teams
- Establish performance expectations, succession plans, and talent development strategies
- Conduct performance reviews and provide ongoing coaching and feedback
- Foster accountability, inclusion, employee engagement, and professional growth
- Build organizational capability through leadership development and workforce planning
- Travel periodically as needed
Requirements
What you’ll need- 5+ years of experience in client services, sales leadership, business operations, customer success, or related functions
- Experience managing managers and large client-facing teams
- Demonstrated success leading business growth, operational excellence, and organizational performance initiatives
- Experience managing program budgets, forecasting, and financial performance
- Experience and demonstrated success managing multiple sales teams with various levels of leadership or lines of business; B2B, SaaS, or FinTech sales preferred
- Strong history of creating and managing projects from scope to completion
- Experience managing statements of work and successfully managing contract negotiations at the executive level
- Track record of attaining and exceeding KPI performance expectations
- Prior experience with forecasting and budget management rolling up to a P&L
- Experienced and comfortable leading teams of 100+ people
- Proven expertise in developing talent to achieve peak performance and facilitate the career growth of others
- Familiarity in creating & presenting business reviews and strategic retention and growth plans to clients and senior leadership
- Experience engaging with and presenting to senior leadership levels
- Ability to develop, articulate and execute strategic plans which incorporate program level data and market level insights on sales process and best practices
- Experience managing client expectations and priorities alongside MarketStar’s initiatives and partner relationships
Benefits
Comp & perks- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match
- Hardship loan program
- Access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision