Inside Sales Representative, Trial Assist

MarketStar

. Proactively engage Dropbox trial users through phone, email, and digital channels throughout the trial lifecycle .

Posted 9/18/2026full-timeRemote • Utah • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Inside Sales and Trial Conversion, leveraging strong communication and organizational skills to drive customer engagement and achieve conversion goals. Proficient in utilizing cloud-based technology and sales tools to enhance customer interactions and streamline the sales process.

Highest-signal resume keywords

B2B Inside Sales ExperienceTrial Conversion ExperienceSalesforce.com ProficiencyCustomer Engagement StrategiesCloud-Based Technology Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trial Lifecycle ManagementLead NurturingSales Campaign ExecutionKPI AchievementCustomer Profiling

Soft Skills

Strong OrganizationTime ManagementMultitaskingBuilding TrustAttention to Detail

Tools & Technologies

SalesforceOutreachPower BISlackGmailOutlook

Industry Keywords

Cloud-Based TechnologyCustomer ExperienceSales Tech StackConsultative SupportTrial-to-Paid Conversion

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Proactively engage Dropbox trial users through phone, email, and digital channels throughout the trial lifecycle
Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution
Build relationships with trial customers through consultative support, product questions, and barrier removal
Partner with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions
Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert
Share customer insights and feedback with cross-functional teams to improve the trial experience and conversion rates
Achieve trial conversion, customer engagement, productivity, and KPI goals
Execute sales campaigns through calling and emailing existing client customers
Use Salesforce, Outreach, Power BI, Slack, Calendar, Gmail, and Outlook to document interactions and maintain pipeline data
Serve as a product and service advocate for Dropbox
Learn and maintain current knowledge of client products and services
Seek coaching and guidance from peers and managers
Perform other duties as assigned

Requirements

What you’ll need

Minimum one year of B2B inside sales experience; some direct sales or trial conversion experience preferred
Solid understanding of cloud-based technology and tools
Prior experience nurturing leads, profiling customers, or managing a trial lifecycle to identify sales opportunities
Prior experience responding to customer requests for sales and service while delivering an exceptional customer experience
High confidence and ability to quickly build trust within the first call
Strong organization and time management
Ability to multitask, prioritize high-potential leads, and work under pressure
Excellent verbal and written communication skills with a professional telephone presence
Intermediate skills navigating tech platforms, including Salesforce.com, Outreach, Gmail, and other sales tech stack tools
High attention to detail and follow-through
Ability to take scheduled calls as needed

Benefits

Comp & perks

Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match
Hardship loan program
Access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision