National Services Manager

Marmon Holdings, Inc.

. Lead National Service operations across dispatch, warranty, claims, and service-readiness functions .

Posted 10/26/2026full-timeUnited StatesSeniorLead💰 $74,400 - $111,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in National Service operations, focusing on performance management, operational efficiency, and cross-functional collaboration. Capable of establishing governance frameworks and driving continuous improvement in service readiness and warranty processes.

Highest-signal resume keywords

National Service Operations ManagementPerformance ManagementCross-Functional LeadershipProcess ImprovementService Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementWarranty ManagementOperational Performance MonitoringData-Driven Decision MakingGovernance EstablishmentTechnical SupportProduct Launch SupportService AnalyticsDiagnostic ToolsLean Six Sigma

Soft Skills

LeadershipCoachingDecision-MakingStakeholder AlignmentOrganizational Capability Building

Tools & Technologies

Warranty SystemsService Analytics ToolsDiagnostic ToolsCall-Routing Technologies

Industry Keywords

Aftermarket Service ModelsField-Service CoordinationContinuous ImprovementNPD ReadinessStage-Gate Processes

About the role

Key responsibilities & impact

Lead National Service operations across dispatch, warranty, claims, and service-readiness functions
Establish priorities, operating expectations, performance standards, decision rights, and accountability
Ensure consistent execution of service requests, warranty processes, and field-service coordination
Monitor operational performance, capacity, service quality, readiness, and cost-to-serve
Address systemic performance gaps and ensure corrective actions are implemented and sustained
Govern dispatch and warranty operations, including diagnostic validation, policy adherence, approvals, and escalations
Establish and maintain the service-readiness framework for new product introductions
Oversee NPD Readiness Leads and portfolio-level readiness, risks, and dependencies
Ensure readiness standards cover diagnostics, documentation, training alignment, field capability, and support preparedness
Lead, coach, and develop the National Service and readiness organization
Assess capability and resource needs; build capability through performance management, development, succession planning, and skill development
Align Engineering, Product, Customer Support, Technical Training, Field Service, and other Aftermarket functions
Partner with the ASA Manager on field capability, service quality, responsiveness, coverage, and cost performance
Establish and monitor performance measures; use operational data to identify trends, risks, gaps, and improvement opportunities
Drive improvements to reduce repeat demand, improve service efficiency, and optimize cost-to-serve
Sponsor improvements to workflows, operating processes, standards, and service models
Escalate material launch-readiness risks and enterprise barriers requiring leadership intervention
Provide leadership visibility into material risks, trends, and business impacts
Travel to leadership meetings, conventions, customer or supplier visits, field-service alignment, and product-readiness activities

Requirements

What you’ll need

Bachelor's degree or equivalent experience in a technical, operations, engineering, service, or related field
8-12+ years of progressive experience in field service, National Service operations, warranty and dispatch management, technical support, product support, or related service environments
Demonstrated experience leading teams and managing operational performance
Experience establishing governance, performance standards, and continuous-improvement priorities
Experience working cross-functionally with Engineering, Product, Customer Support, Training, and Field Service
Experience supporting product launches, service readiness, or similar cross-functional implementation work is preferred
Strong operational and people leadership in service and field environments
Deep understanding of dispatch, warranty, claims, and field-service dynamics
Systems thinking across product, service, capability, and customer outcomes
Performance management and data-driven decision making
Cross-functional leadership, influence, and stakeholder alignment
Clear decision-making, escalation, and risk-management capability
Organizational capability building, coaching, and talent development
Process improvement, cost management, and operational scalability mindset
Ability to translate strategic priorities into clear operating expectations and measurable outcomes
Experience supporting NPD, product launch, or service-readiness programs is a nice-to-have
Familiarity with stage-gate or readiness-governance processes is a nice-to-have
Experience with warranty systems, service analytics, diagnostic tools, or call-routing technologies is a nice-to-have
Exposure to aftermarket or equipment-based service models is a nice-to-have
Lean, Six Sigma, or continuous-improvement experience is a nice-to-have
Approximately 25-30% travel

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug insurance plans
Health Advocate support for selecting health benefits
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
Generous paid time off for personal use, holidays, and parental leave
Company-sponsored life insurance
401(k) with fully vested company match
Additional annual discretionary 401(k) contribution may be provided
Financial and retirement advising