Customer Service Agent – Financial Services

Marra

. Assist customers by phone and email with a wide range of inquiries .

Posted 9/18/2026contractDüsseldorf • GermanyMid-LevelSenior💰 €30,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and maintaining accurate data in internal systems, with a solid understanding of payment processes.

Highest-signal resume keywords

Customer Service ExperienceTelephone-Based SupportVery Good German Language SkillsStructured Approach to WorkFlexibility in Working Hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer OrientationSolution-Oriented ApproachReliabilityConscientiousness

Certifications & Qualifications

Completed Commercial Training

Industry Keywords

BankingFinancial ServicesContract ManagementPayment ProcessingCall Center

About the role

Key responsibilities & impact

Assist customers by phone and email with a wide range of inquiries
Answer questions about existing contracts and explain related matters clearly
Maintain customer and contract data in internal systems
Record complaints and claims notifications and coordinate further processing with the relevant departments
Assist customers with questions about payments, installments, and payment methods
Handle inquiries regarding payment adjustments or deferrals and forward them to the responsible departments
Work closely with the team and various internal contacts
Handle customer inquiries quickly, reliably, and with a solution-oriented approach

Requirements

What you’ll need

Completed commercial training is desirable
Initial experience in customer service, telephone-based customer support, or a call center is preferred
Experience in banking or financial services is welcome but not required
Strong customer and service orientation
Structured, reliable, and conscientious approach to work
Very good German language skills, both written and spoken
Flexibility within a regulated working-hours framework and willingness to work scheduled, changing shifts

Benefits

Comp & perks

Partial work-from-home option after successful onboarding
Structured and comprehensive training
Modern and professional working environment
Collaborative team with short communication and decision-making channels
Professional and personal development opportunities
Varied responsibilities with direct customer contact
Secure entry into an established financial services environment
Attractive additional benefits offered by our client