Marra

Customer Support

• Assist customers by phone and email with a wide range of inquiries
• Answer questions about existing contracts and explain related matters clearly
• Maintain customer and contract data in internal systems
• Record complaints and claims notifications and coordinate further processing with the relevant departments
• Assist customers with questions about payments, installments, and payment methods
• Handle inquiries regarding payment adjustments or deferrals and forward them to the responsible departments
• Work closely with the team and various internal contacts
• Handle customer inquiries quickly, reliably, and with a solution-oriented approach

Customer Service Agent – Financial Services