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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and client service for veterinary telemedicine, with strong skills in troubleshooting connectivity issues and configuring software and systems. Proficient in managing client relationships and delivering solutions effectively while maintaining high attention to detail.
Highest-signal resume keywords
Veterinary Technician ExperienceTechnical SupportImage Transfer TroubleshootingClient Relationship ManagementRVT/LVT Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingImage Quality ImprovementSoftware ConfigurationData Transfer ExpertiseConnectivity Problem ResolutionComputer Service ExperienceTechnical Knowledge ApplicationClient Support DeliveryAttention to DetailMultitasking
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsTeam CollaborationProblem-Solving
Tools & Technologies
Telemedicine ServicesDR SoftwareCR SoftwareCT SoftwareMRI SoftwareUltrasound SoftwareClient SystemsAIS Proprietary SystemsServersWorkstations
Certifications & Qualifications
RVTLVT
Industry Keywords
Veterinary ClinicClient SupportTechnical SupportImage TransferConnectivity Issues
About the role
Key responsibilities & impact- Provide client and technical support for veterinarian clinic customers using Telemedicine services
- Identify, troubleshoot, and resolve connectivity problems when transferring images from client systems to AIS proprietary systems
- Provide professional client service and data transfer expertise
- Configure customer software for new clients
- Troubleshoot image transfer interruptions involving DR, CR, CT, MRI, and ultrasound software
- Assist with final testing before support calls end
- Configure servers, acquisitions, and review workstations
- Monitor progress, track problem resolution, identify failure patterns, and communicate unresolved problems to management
- Prioritize and complete work on schedule to meet client expectations
- Answer questions and assist team members and other areas
- Manage escalated issues with internal and external groups when needed
- Work with vendors to resolve connectivity issues, test solutions, and implement solutions
- Assist clients in improving image quality
- Participate in enterprise initiatives, special projects, and other assigned duties
Requirements
What you’ll need- 2 years of veterinary technician experience or equivalent
- RVT/LVT Preferred
- Fluent in English
- A High School Diploma required
- Associates in computer related preferred
- Typically 2 year’s computer service experience helpful
- High quality interpersonal skills, with experience working with clients and maintaining good client relationships
- Computer-oriented aptitude required
- Ability to identify, analyze and troubleshoot complex technical computer and connectivity problems
- Ability to deliver client support over the phone professionally
- Ability to learn and apply new technical knowledge quickly
- Verbal and written communication skills for explaining complex technical issues to technical and non-technical users
- Attention to detail, organization, and ability to multitask
- Ability to work independently with minimal supervision and as part of a team
- Ability to identify, follow through, follow up, and resolve issues
- Ability to follow directions
- Fluent in English
Benefits
Comp & perks- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts