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Mars

Assistant Ecom Customer Manager

Mars

. Manage business development and commercial execution for Pinduoduo and designated emerging channels.

Posted 11/9/2026full-timeShanghai • ChinaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Manage business development and commercial execution for Pinduoduo and designated emerging channels.
  • Drive sustainable sales growth, profitability, and market share through Joint Business Planning, customer collaboration, portfolio management, and cross-functional execution.
  • Support Mars' digital commerce strategy by identifying growth opportunities, optimizing channel performance, and enhancing consumer engagement.
  • Manage assigned customer and channel business to deliver sales, gross margin, and other key business targets.
  • Develop and execute annual, quarterly, and monthly business plans and ensure JBP implementation.
  • Monitor business performance, identify growth opportunities and risks, and drive corrective actions.
  • Lead demand forecasting and collaborate with supply chain teams to support healthy inventory and service levels.
  • Use business analysis and performance diagnostics to identify drivers of sales, conversion, and consumer growth.
  • Build and maintain relationships with customers and platform stakeholders.
  • Secure and leverage platform resources to improve business performance and consumer reach.
  • Plan, negotiate, and execute promotional activities and key commercial initiatives.
  • Develop channel strategies based on platform dynamics, shopper insights, and market trends.
  • Manage trade investments, promotional budgets, and retail media spending to maximize ROI.
  • Monitor pricing, competitive activity, and channel performance.
  • Balance sales growth, profitability, and brand equity objectives.
  • Develop channel assortment strategies and optimize portfolio performance.
  • Drive new product launch execution and channel-specific assortment plans.
  • Explore emerging channels and new business opportunities.
  • Contribute to channel incubation projects and scalable growth initiatives.
  • Partner with Marketing, Supply Chain, Finance, Demand Planning, and Digital Commerce teams.
  • Ensure strong digital shelf execution and a high-quality consumer experience.
  • Support business reviews, performance reporting, and management updates.

Requirements

What you’ll need
  • Bachelor's degree or above.
  • 2~5 years of experience in ecommerce, customer management, sales, or related commercial roles.
  • Experience managing Pinduoduo or other major ecommerce platform business is preferred.
  • FMCG, retail, consumer goods, or related industry experience is preferred.
  • Strong analytical, commercial, and problem-solving skills.
  • Effective stakeholder management, communication, and influencing capabilities.
  • Results-oriented with strong project management and cross-functional collaboration skills.