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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively manage customer inquiries and issues while utilizing CRM and ERP systems. Proficient in maintaining quality assurance metrics and fostering distributor relationships in a call center environment.
Highest-signal resume keywords
Customer Service SkillsSalesforce.com ProficiencyData Entry SkillsOrganizational SkillsVeterinary Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCRM SoftwareERP SoftwareMicrosoft Office SuiteSalesforce.comProblem SolvingQuality Assurance MetricsCall Center ExperienceOrder ProcessingVeterinary Medical IT
Soft Skills
PatienceAttention to DetailTeam CollaborationAdaptabilityCommunication Skills
Certifications & Qualifications
High School DiplomaAssociate's Degree (Preferred)
Industry Keywords
Customer ServiceClinical Diagnostic EnvironmentVeterinary ProductsDistributor RelationshipsQueue Management
Tech Stack
Tools & technologiesERPSFDC
About the role
Key responsibilities & impact- Provide superior, solution-driven customer service
- Provide phone coverage within the queue
- Handle customer issues to ensure quality customer service
- Use CRM, ERP, Microsoft Suite, and other software systems to service accounts
- Demonstrate knowledge of Antech products and programs
- Investigate customer issues and find appropriate solutions
- Take incoming calls and place orders for supplies or consumables
- Handle customer inquiries
- Manage distributor relationships and other partnerships
- Update Salesforce.com data and set up new accounts
- Communicate potential sales opportunities via leads to appropriate teams
- Maintain queue quality assurance metrics
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma required
- Associate's degree in business or veterinary related field, or equivalent related experience preferred
- Minimum of 2 years’ experience in call center environment is preferred
- Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
- Excellent customer service skills, patience, and ability to listen
- Strong organizational skills and attention to detail
- Demonstrated ability to approach problems and find appropriate solutions
- Ability to work effectively in a team environment
- Ability to adapt and be flexible in a variety of situations
- Strong oral and written communication skills, especially over the telephone
- Accurate and efficient data entry skills
- Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required
- Intermediate ability with Salesforce.com or similar CRM preferred
- Ability to maintain quality assurance metrics for queue
- Requires Saturday shift, some Holidays, and work hours of 8:30am–5:00pm PST, with one weekday and Sundays off
Benefits
Comp & perks- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts