Diagnostic Success Partner

Mars

. Grow customer utilization of Antech’s full diagnostic portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products .

Posted 10/30/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $74,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and sales strategies within the diagnostic services sector, leveraging strong analytical skills to identify growth opportunities and enhance customer retention. Proficient in utilizing various software tools to support account management and deliver exceptional customer service.

Highest-signal resume keywords

Customer Relationship ManagementSales Experience in Professional ServicesKnowledge of Diagnostic ServicesStrong Analytical SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer ServiceSales StrategiesVeterinary Technician ExperienceLaboratory Technician ExperienceMedical Assistant ExperienceNegotiation SkillsAttention to DetailInitiativeProblem Solving

Soft Skills

Interpersonal SkillsCollaboration SkillsAdaptabilityProfessionalismPositive Interaction

Tools & Technologies

Salesforce.comRingCentralMicrosoft TeamsMicrosoft OfficeCRM SoftwareSpreadsheetsDatabasesEmailVideo ConferencingInternet

Industry Keywords

Diagnostic PortfolioCustomer RetentionGrowth InitiativesReferral SourcesHospital PerformanceBusiness MeetingsField Sales TeamClient GrowthAntech InnovationsTexas Residency

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Grow customer utilization of Antech’s full diagnostic portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products
Support current customers and align activities with an assigned region
Identify hospitals ready to grow with Antech and determine tactics to realize client growth
Partner with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members on growth initiatives and customer concerns
Determine clients to focus on and work with the field sales team to achieve growth goals
Contact identified customers regularly to provide customer service and support retention
Monitor monthly customer retention lists and territory growth goals to identify growth opportunities and attrition risks
Coordinate with Marketing and Sales to target customer growth and retention
Contact hospitals in person or virtually to discuss opportunities and provide support
Inform customers about Antech innovations, products, programs, and growth marketing tools
Use software systems to service accounts and maintain company records
Serve as a subject matter expert on Antech’s product and service portfolio
Attend business meetings concerning hospital performance and growth opportunities
Build relationships with referral sources and connect DSMs with new business opportunities
Research before site visits to anticipate issues and enhance customer experience
Coordinate daily support and customer activities at meetings
Collect, process, model, and analyze data to identify opportunities
Route issues to the appropriate associates for resolution
Participate in enterprise initiatives and special projects as assigned
Navigate ambiguous situations consistently with Mars’ Five Principles and integrity

Requirements

What you’ll need

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant
2+ years previous sales or customer service experience in a professional service industry is required
Knowledge of Diagnostic services is strongly preferred
Ability to maintain professionalism with internal and external customers
Ability to interact and work positively with a variety of people and departments
Effective communication with all levels of personnel by phone
Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail
Ability to take own initiative and work independently
Flexible and adaptable attitude
Ability to learn new and existing software quickly
Ability to analyze and interpret large amounts of data and synthesize them into an actionable plan using assigned CRM
Must be based in Texas
Ability to use Salesforce.com, RingCentral, Microsoft Teams, Microsoft Office, spreadsheets, databases, email, video conferencing and Internet

Benefits

Comp & perks

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Occasional travel may be required, up to 20% of the time