Diagnostic Success Partner

Mars

. Grow customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products .

Posted 9/30/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $74,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer growth strategies within the veterinary and healthcare sectors, leveraging strong analytical skills and effective communication to enhance client relationships and retention. Proficient in utilizing CRM tools and data analysis to identify opportunities and drive results.

Highest-signal resume keywords

Customer Growth StrategiesSales Experience in Animal HealthcareDiagnostic Services KnowledgeData Analysis and InterpretationEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSales TechniquesCustomer ServiceVeterinary KnowledgeLaboratory Techniques

Soft Skills

Interpersonal SkillsNegotiation SkillsCollaboration SkillsAttention to DetailAdaptability

Tools & Technologies

Salesforce.comMicrosoft OfficeRingCentralMicrosoft TeamsCRM Software

Certifications & Qualifications

Bachelor's Degree in Animal HealthVeterinary Technician Certification

Industry Keywords

Animal HealthcareDiagnostic ServicesCustomer RetentionProfessional Service IndustryHealthcare Sales

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Grow customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products
Support current Antech customers and align efforts with an assigned region
Identify hospitals ready to grow with Antech and determine tactics to achieve client growth
Partner with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members on growth initiatives and customer concerns
Determine client focus areas and work with field sales to achieve growth goals
Contact identified customers regularly to provide customer service and support retention
Monitor monthly customer retention lists and territory growth goals to identify growth opportunities and attrition risks
Coordinate with Marketing and Sales to target customer growth and retention
Make in-person or virtual calls to hospitals to discuss opportunities and provide support
Inform customers about Antech innovations, products, programs, and growth marketing tools
Work with Marketing to identify growth marketing tool and resource needs
Use Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to service accounts and maintain records
Serve as a subject matter expert on Antech’s product and service portfolio for new-to-organization DSMs and DSAs
Attend business meetings regarding hospital performance and growth opportunities
Build relationships with referral sources and connect DSMs with new business opportunities
Research before site visits to anticipate issues and improve customer experience
Coordinate daily support activities and customer activities at meetings
Collect, process, model, and analyze data to identify opportunities
Route issues to appropriate associates for resolution
Participate in enterprise initiatives and special projects as assigned
Navigate ambiguous situations consistently with Mars’ Five Principles and integrity

Requirements

What you’ll need

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant
2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required
Knowledge of Diagnostic services is strongly preferred
Ability to maintain professionalism at all times with both internal and external customers
Ability to interact and work positively with a variety of people and departments, in person and over the phone
Ability to communicate effectively and positively with all levels of personnel on the phone
Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail
Must have the ability to take own initiative and work independently
Flexible and adaptable attitude to cope with fast changing and complex environment
Agile at learning new and existing software with a low time to proficiency
Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM
Occasional Travel may be required, up to 20% of the time
Ability to use computer, spreadsheets, database management, email, video conferencing and the Internet
Environment where pets are present

Benefits

Comp & perks

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts