Field Applications Specialist – CT Focus

Mars

. Schedule onsite and remote product training with customers after sales for CT and CT-related products .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $64,000 - $81,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in veterinary technology and radiology, with a strong focus on customer training and support for CT products. Proficient in troubleshooting, installation processes, and effective communication with clients and teams.

Highest-signal resume keywords

Veterinary Technology CertificationVeterinary Radiology ExperienceCT ExperienceKnowledge of Veterinary AnatomyIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Veterinary Technician ExperienceKnowledge of Medical Image/Video FormatsBasic Computer Networks KnowledgeSalesforce ExperienceInstallation TroubleshootingDocumentation in CRM SystemProduct TrainingEquipment SetupProcess ImprovementInstallation Procedures

Soft Skills

Interpersonal SkillsCustomer Service OrientationOrganizational SkillsAttention to DetailAbility to Handle Multiple Tasks

Tools & Technologies

Microsoft Office ApplicationsPACSHIS/MWLTelemedicine Services

Certifications & Qualifications

Veterinary Technology Certification

Industry Keywords

Veterinary TechnologyCT ProductsExotic Species KnowledgeHeavy Travel Requirements

About the role

Key responsibilities & impact

Schedule onsite and remote product training with customers after sales for CT and CT-related products
Provide onsite and remote training for mobile CT and OEC products
Connect equipment to customers’ PACS, HIS/MWL, and telemedicine services as appropriate
Schedule follow-up and supplemental product training after installation
Instruct customers on basic system functionality and installation procedures at training events
Monitor installation completion through communication with installers and management of completion documentation
Handle escalations arising from installation issues
Identify installation gaps and roadblocks through post-installation follow-up and facilitate solutions
Troubleshoot problems to support installation teams and customers
Contribute to Knowledge Base articles regarding installation training, processes, procedures, and responsibilities
Support supplemental onsite training courses through equipment setup and hands-on training
Manage communication and oversight of outside consultants working with the assigned team
Identify trends and process improvement opportunities and suggest protocol and procedure improvements
Document customer activity in the CRM system
Perform other assignments as directed by the manager

Requirements

What you’ll need

5+ years of veterinary technician experience
1+ years veterinary radiology experience
Previous CT experience preferred
Veterinary Technology Certification strongly preferred
Equivalent related experience such as an Associate degree in Veterinary Technology or related field, or equivalent related experience may be considered
Knowledge of veterinary anatomy required
Knowledge of exotic species preferred
Ability to handle many tasks at once, including heavy phone and email volume
Ability to provide clear instructions in an educational format, written and didactic
Good interpersonal skills with a customer service-oriented attitude
Intermediate computer skills required
Knowledge of basic computer networks and components required
Knowledge of all Microsoft Office applications required
Knowledge of medical image/video formats and storage methods
Salesforce or other CRM experience preferred
Strong planning and organizational skills with attention to detail
Ability to follow through and resolve issues
Ability to work independently with minimal supervision
Ability to shift attention between various tasks, team needs, and business demands
Heavy travel up to 75% of the time
Ability to occasionally lift and/or move up to 50 pounds

Benefits

Comp & perks

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts