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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics and supply chain management, with a focus on order management, master data oversight, and team leadership. Proven ability to drive customer satisfaction through efficient processes and continuous improvement initiatives.
Highest-signal resume keywords
Logistics ManagementSupply Chain ManagementTeam LeadershipProcess OptimizationSAP Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementMaster Data ManagementProject ManagementQuality Management SystemsFood SafetyNegotiating SkillsAnalytical SkillsCustom B2B OrdersInventory ManagementFulfillment Operations
Soft Skills
CoachingInfluencingProblem SolvingCustomer ServiceTeam Motivation
Tools & Technologies
SAPFedExAmazonFreight and LogisticsGood Manufacturing Practices
Industry Keywords
D-CommerceContinuous ImprovementCo-PackingSeasonal ContractorsLogistics Infrastructure
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide hands-on leadership in order management and master data aspects of the supply chain
- Oversee order processing and shipments of all direct-to-consumer D-Commerce and third-party customer orders
- Drive superior guest and customer service, high-quality order preparation, efficient order management, timely shipment, and increased customer satisfaction
- Lead a team of exempt and non-exempt associates, 50+ seasonally
- Optimize internal business processes, select co-packing of finished goods, enable technologies, and drive associate engagement
- Manage and oversee master data for Ethel M Chocolates, EGM site, and American Heritage Chocolate item setups and maintenance
- Oversee Fulfillment Specialists and Fulfillment Supervisor associates
- Lead, motivate, and develop associates
- Drive direct-to-consumer order preparation, including custom chocolate box assembly
- Plan logistics supporting digital and wholesale growth, including infrastructure and distribution points
- Complete annual Quality (LR) audits with no major findings
- Source, purchase, and manage packing and shipping supplies inventory
- Budget, plan, hire, and manage seasonal contractors for peak holiday season
- Manage subassemblies for retail business, including bundles and select finished goods
- Manage custom B2B orders and orders for key internal stakeholders
- Manage third-party retail orders, freight quotes, and logistics for large orders within budget
- Share results and KPIs with Customer Logistics Managers and sales account teams periodically
- Manage short supply situations and product allocation processes
- Monitor business and associate performance metrics against standards
- Provide ongoing feedback and coaching
- Create and support long-term development plans for associates
Requirements
What you’ll need- 3-5 years experience in Logistics or Supply Chain management or related field
- 2 years within leadership role (i.e. coaching, training, etc.)
- Ability to influence associates internally and externally
- Strong analytical skills and proven ability to manage multiple projects and processes within a complex supply chain environment
- Direct to consumer fulfillment and/or logistics and supply chain experience
- Continuous improvement mindset - process optimization
- Negotiating skills
- Problem solving skills
- Discretion to handle sensitive customer issues
- Experience using SAP, FedEx, Amazon, Freight and Logistics, Quality Management Systems, Good Manufacturing Practices and Food Safety
- Preferred: Bachelor’s degree in Logistics, Supply Chain, or related field
- Continuous Improvement and sustainable sourcing of supplies
- Experience in factory manufacturing and/or co-packing
Benefits
Comp & perks- Company bonus
- Medical and dental benefits
- Participation in 401k plan
- Paid time off benefits
- Best-in-class learning and development support from day one
- Access to in-house Mars University
- Industry competitive salary and benefits package