Full Time Sales Supervisor

Mars

. Work in partnership with the Store Manager and Assistant Store Manager to deliver exceptional customer experience, operational excellence, and planned financial results .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, focusing on customer experience, team engagement, and operational excellence. Possesses in-depth product knowledge and a commitment to health and safety compliance.

Highest-signal resume keywords

Customer Service ExperienceRetail Leadership ExperienceInventory ManagementHealth & Safety ComplianceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales OptimizationProduct KnowledgeOperational ImprovementBudget Evaluation

Soft Skills

Team EngagementCommunicationFlexibilityCoachingMotivation

Industry Keywords

Retail StrategyCustomer ExperienceHealth & Safety GuidelinesProduct PresentationStore Operations

About the role

Key responsibilities & impact

Work in partnership with the Store Manager and Assistant Store Manager to deliver exceptional customer experience, operational excellence, and planned financial results
Provide on-site leadership to ensure consistent delivery of results and service
Collaborate with regional/cluster Assistant Store Managers to deliver retail strategy
Lead and engage a high-performing team while embedding Hotel Chocolat culture
Optimize sales through customer experience and selling techniques
Ensure exceptional customer service through product knowledge, selling skills, and experiential elements
Represent the brand externally with stakeholders, mall leadership, and the community
Partner with Visual, Marketing, and Operations to ensure executional excellence
Learn and share product, cocoa, allergen, sustainability, and ethics knowledge
Run product tasting sessions and demonstrations
Receive deliveries and secure stock while following Health & Safety guidelines
Maintain product presentation, cleanliness, best-before dates, inventory control, and accuracy
Ensure daily operations, hygiene, security, opening, and closing procedures
Evaluate store operations budgets and recommend efficiencies
Implement operational continuous improvement
Assess, develop, coach, schedule, motivate, and measure associates
Drive associate engagement and store performance metrics

Requirements

What you’ll need

2+ years experience of working in customer service is essential
Previous retail leadership experience a plus
Experience working as part of a team to achieve a shared goal or target
Flexibility to support colleagues and workload according to needs
Ability to identify product types and use guidelines to ensure displays are well presented and stocked according to specifications, seasonal promotions, and special offers
Inventory Management experience preferred
Ability to communicate openly and honestly with respect and clarity with colleagues and manager
Ability to learn about a diverse range of products, including how they are grown and produced
Passion for cocoa and desire to learn about differing tastes and relevant allergens
Ability to hold store keys and perform opening and closing procedures
Health & Safety compliance knowledge
Must demonstrate Hotel Chocolat values and behaviors

Benefits

Comp & perks

Flexible Schedules
401K and paid time off
Tuition reimbursement program
Mental Health benefits
8 FREE face-to-face counseling visits per issue per calendar year
Ongoing Developmental Programs
Corporate/ Store Discounts
Career Opportunities within the store and in Mars Inc
Variable pay
Medical and dental benefits