Onboarding Coordinator, French Speaking

Mars

. Coordinate onboarding, installation, and training activities for reference lab and in-house diagnostic customers .

Posted 10/6/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $28 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, project management, and veterinary diagnostic technologies, ensuring high levels of customer satisfaction and effective communication across teams. Proficient in managing installation processes and coordinating with various stakeholders to achieve project goals.

Highest-signal resume keywords

Project ManagementCustomer Technical Support ManagementVeterinary Practice ExperienceBilingual in FrenchCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingPIMS IntegrationReference Lab TechnologiesIn-House Diagnostic TechnologiesData Analysis

Soft Skills

Written CommunicationNegotiationDecision-MakingJudgmentCustomer Service

Tools & Technologies

CRMSpreadsheetsDatabase ManagementEmailVideo ConferencingPowerPointMicrosoft Teams

Certifications & Qualifications

Vet TechVet NurseVet AssistantDVM

Industry Keywords

Veterinary PracticeCustomer SatisfactionInstallation CoordinationField Specialist SchedulingSales Order Review

About the role

Key responsibilities & impact

Coordinate onboarding, installation, and training activities for reference lab and in-house diagnostic customers
Project-manage customer onboarding deployments with field support specialists, sales, PIMS integration, and technical services teams
Coordinate planning and scheduling of reference lab onboarding and in-house diagnostic installations
Act as primary customer contact throughout installation project implementation
Manage onboarding dates, PIMS integration activities, field specialist scheduling, and product availability timelines
Interface with internal and external resources to meet established schedules
Measure customer satisfaction and deliver high-level customer service to support retention
Review sales orders for customer contact information, product delivery requirements, and order accuracy
Oversee process changes from initial contact through project completion
Compile pre-installation information and alert leadership and commercial teams to issues
Coordinate with leadership, sales, logistics, freight, field specialists, and customers for installation readiness
Maintain the Field Specialists’ installation calendar, including installs, training, service calls, and vacation time
Schedule installations and service calls to minimize travel and accommodation costs
Record installation and repair case data accurately in CRM

Requirements

What you’ll need

Vet Tech, Vet Nurse, Vet Assistant, or DVM with relevant veterinary practice experience required
5+ years of product or customer facing experience required
Experience either managing customer technical or commercial support is essential
Clear understanding of stages customer commercial and technical on-boarding
Versed in both reference lab and in-house diagnostic technologies and their application to the routine veterinary practice preferred
Must be bilingual in French
Excellent project management skills
Strong written communication skills
Good business presentation skills
Good negotiation skills
Good judgment and decision-making skills
Ability to analyze complex situations and proactively identify opportunities/issues
Travel requirements could be up to 30% of the time
Proficiency with CRM, spreadsheets, database management, email, video conferencing, Internet, PowerPoint, and Microsoft Teams

Benefits

Comp & perks

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts