Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Mars

Regulatory and Customer Care Officer

Mars

. Support product registrations, import licensing activities, and regulatory compliance across International Division markets .

Posted 10/23/2026full-timeAimargues • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in regulatory compliance, product registration, and import licensing within international markets, while effectively coordinating cross-functional teams and managing complex documentation processes.

Highest-signal resume keywords
Regulatory ComplianceProduct RegistrationExport DocumentationExcellent Communication SkillsCustomer Focus

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Regulatory Dossier CoordinationImport Licensing ActivitiesRegulatory Risk AssessmentRaw Materials Regulatory AssessmentDocument Database ManagementExport Customer ServiceTechnical Expertise in Food TechnologyMarket S&OP CoordinationPackaging ComplianceTimeline Definition for Import Requirements
Soft Skills
Strong Customer FocusAbility to Manage ComplexityExcellent Time ManagementOrganizational SkillsAbility to Drive Results
Tools & Technologies
Microsoft OfficeExcelWordAdobe Pro
Certifications & Qualifications
BSc in Food TechnologyBSc in AgricultureBSc in Food Law
Industry Keywords
International Division MarketsRegulatory ComplianceVeterinary AuthoritiesCertificates of AnalysisTrade AssociationImport Requirement QuestionnairesCountry Regulatory SpecificationsLicense TrackerLicense CollectorPortfolio Expansion Projects

About the role

Key responsibilities & impact
  • Support product registrations, import licensing activities, and regulatory compliance across International Division markets
  • Coordinate regulatory dossiers and export documentation
  • Provide guidance on regulatory requirements
  • Support route openings and portfolio expansion projects
  • Ensure compliance of products, ingredients, packaging, and processes
  • Interface with importers, authorities, and internal R&D, Quality, Packaging, Supply, and Marketing functions
  • Participate actively in market S&OP+ meetings to ensure registration portfolio alignment with Demand and VCO teams
  • Maintain country library, license tracker, license collector, and country regulatory specifications
  • Coordinate with departments to obtain and relay information from Packaging, R&D, Laboratory, Factories, and other services
  • Prepare documents and dossiers for product and factory registration in importing markets
  • Update the document database, including PID, packaging, claim substantiation, and transfer sheets, according to the Marketing Plan and Portfolio Strategy
  • Research and dispatch samples and Certificates of Analysis
  • Liaise with veterinary authorities to obtain certificates of free sales, certificates of control, and other requested documents
  • Prepare and print export documentation related to registration for concerned orders
  • Coordinate document legalization and apostille with external stakeholders such as the Chamber of Commerce and Lyon Visa
  • Prepare regulatory pre-assessments for new route openings, including import requirement questionnaires, required documents, and timeline definitions
  • Provide technical expertise and regulatory risk assessments to resolve RA, Quality, and related incidents, including PRIMP-related assessments
  • Conduct raw materials regulatory assessments for new raw materials, suppliers, and origins
  • Represent Royal Canin in trade association working groups and meetings with local authorities as required

Requirements

What you’ll need
  • Minimum BSc in Food Technology, Agriculture, or Food Law
  • Good knowledge of Microsoft Office, including Excel and Word, and Adobe Pro
  • Experience in export
  • Excellent written and oral communication skills in English
  • Additional languages an asset, including Spanish and French
  • Experience in export customer service and an international environment
  • Strong customer focus
  • Ability to manage complexity and ambiguity and drive results
  • Excellent time management and ability to plan, organize, and align

Benefits

Comp & perks
  • Permanent/CDI contract
  • Work in a multicultural environment with more than 40 nationalities
  • Dog-friendly office with more than 100 Associates’ dogs
  • Unique campus environment with international HQ, French subsidiary, laboratories, kennel, cattery, and Royal Canin factory
  • Work in an innovative production plant
  • Royal Canin CSR initiatives, including zero waste to landfill across its factories, ISO 14001 certification for European products, and support for the K-DOG program