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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in developing and managing retail teams, utilizing data insights to drive performance and achieve sales growth. Proficient in coaching, motivating, and retaining talent while effectively communicating strategies and priorities.
Highest-signal resume keywords
Team LeadershipData AnalysisRetail Sales ManagementPerformance ManagementCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRetail Sales ManagementPerformance ManagementKPI AchievementTalent DevelopmentStrategic PlanningBudget ManagementChange ManagementCoachingRecruitment
Soft Skills
CommunicationInfluencingMotivatingActive ListeningOrganizational Skills
Tools & Technologies
Microsoft OfficePower BI
Certifications & Qualifications
Bachelor's DegreeValid Driver's License
Industry Keywords
RetailCustomer-Facing RoleSales GrowthMarket-Specific NeedsField Work
About the role
Key responsibilities & impact- Develop and lead a team of Retail Sales Associates and part-time merchandisers
- Establish priorities and evaluate performance
- Continually coach, direct, engage, and motivate associates to achieve individual and team KPIs
- Develop associates for their next best role within Mars
- Translate company strategies into actionable regional plans
- Direct the team in using data insights to achieve plans and align with account strategy, business objectives, and selling priorities
- Recruit, onboard, develop, and coach Retail Sales Managers
- Retain talent and build a strong talent pipeline
- Partner with customer teams and lead annual retail plans delivering profitable sales growth, distribution gains, and display objectives
- Monitor retail performance metrics and analyze data from multiple sources
- Provide insights during field work-withs
- Lead bi-monthly and quarterly Retail Execution calls with the team and account partners
- Spend a minimum of 60% of time in the field to ensure accountability and manage performance
- Work cross-functionally to align priorities, drive execution, strengthen customer relationships, and identify market-specific needs and opportunities
- Build relationships with higher levels of management to sell and influence category-driving programs and initiatives
- Communicate weekly priorities and schedules to part-time merchandisers
- Build and maintain a team engagement action plan
- Champion change management principles and embed company vision and purpose
- Perform quarterly retail work behinds to assess RSM effectiveness and identify coaching opportunities
- Execute Great Line Management responsibilities, including performance management and associate development
- Manage seasonal surge executional budgets in collaboration with a third-party surge team where applicable
- Hold the team accountable for exhibiting the Mars Five Principles
- Perform special projects assigned by leadership
Requirements
What you’ll need- Bachelor’s Degree
- 3+ years of experience in a customer-facing or people management role
- Proven ability to communicate complex or detailed information clearly and effectively to diverse audiences, both verbally and in writing
- Proven ability to influence, motivate, direct, and empower
- Strong analytical capability with experience using multiple data sources (e.g., account data, scan data, POS data, share data) to build a compelling selling story
- Excellent planning and organizational skills
- Strong follow-up and follow-through skills
- Active listening
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook & Power Bi)
- Ability to work with multiple and sometimes conflicting priorities resulting in extended work hours
- Up to 50% overnight travel, air travel, and some weekends
- Valid driver’s license with a clean driving record
Benefits
Comp & perks- Company bonus
- Medical benefits
- Dental benefits
- Participation in 401k plan
- Paid time off benefits
- Learning and development support from day one
- Access to in-house Mars University
- Industry competitive salary and benefits package