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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a passion for cocoa, with the ability to learn about diverse product ranges and effectively communicate with customers. Ensures compliance with health and safety standards while maintaining store organization and security.
Highest-signal resume keywords
Customer ServiceHealth And Safety ComplianceProduct KnowledgeTeam CollaborationStore Security
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product PresentationStock ManagementSales TechniquesProduct Tasting SessionsCocoa Knowledge
Soft Skills
Positive AttitudeAdaptabilityCommunication SkillsFlexibilityListening Skills
Industry Keywords
RetailCustomer ExperienceSustainabilityAllergensBrand Ambassador
About the role
Key responsibilities & impact- Welcome customers into stores and provide excellent service
- Deliver the Phoenix customer experience program
- Explore customer needs, answer questions, and provide support
- Optimize sales through effective customer experience and selling techniques
- Act as a Brand Ambassador
- Develop retail and cocoa knowledge to provide a consistent customer experience
- Learn product ranges, categories, cocoa production, manufacturing, allergens, sustainability, and ethics
- Run product tasting sessions and demonstrations
- Receive deliveries and adhere to health and safety guidelines
- Secure stock in stockroom areas
- Present, clean, and organize stock according to guidelines and best-before dates
- Ensure health and safety compliance through daily operations
- Maintain hygiene and cleanliness standards throughout the store
- Maintain store security, including cash, stock, IT, buildings, and health and safety
- In the absence of the Store Manager and Assistant Manager, perform store opening and closing procedures and hold the store keys
Requirements
What you’ll need- Candidates must be 18 years of age or older
- Previous customer service experience is not essential
- Positive attitude and desire to work in a customer-facing environment
- Experience working as part of a team to achieve a shared goal or target
- Flexibility to support colleagues and workload according to needs
- Ability to identify product types and use guidelines to ensure displays are well presented and stocked according to specifications, seasonal promotions, and special offers
- Ability to listen carefully to customers’ individual needs and adapt communication style to different customer types
- Ability to learn about a diverse range of products, including how they are grown and produced
- Passion for cocoa and desire to learn about differing tastes and relevant allergens
- Willingness to learn about new products and innovations
Benefits
Comp & perks- Tips
- 401K
- Paid time off
- Tuition reimbursement program
- Mental Health benefits
- 8 FREE face-to-face counseling visits per issue per calendar year
- Ongoing Developmental Programs
- Corporate/ Store Discounts
- Career Opportunities within the store and in Mars Inc
- Variable pay
- Medical and dental benefits
- Flexible Schedules