Sales Supervisor, Full Time

Mars

. Work in partnership with the Store Manager and Assistant Store Manager to deliver exceptional customer experience, operational excellence, and planned financial results .

Posted 10/2/2026full-timeLong Beach • California • United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, focusing on customer experience, team engagement, and operational excellence. Possesses in-depth product knowledge and a commitment to health, safety, and compliance standards.

Highest-signal resume keywords

Customer Service ManagementRetail Leadership ExperienceInventory ManagementSales Optimization TechniquesTeam Development and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales Performance AnalysisProduct KnowledgeOperational Continuous ImprovementHealth and Safety Compliance

Soft Skills

Team CollaborationFlexibilityLeadershipCommunicationMotivation

Industry Keywords

Retail StrategyCustomer ExperienceVisual MerchandisingCocoa KnowledgeAllergen Awareness

About the role

Key responsibilities & impact

Work in partnership with the Store Manager and Assistant Store Manager to deliver exceptional customer experience, operational excellence, and planned financial results
Provide on-site leadership and ensure consistent delivery of results and service
Collaborate with regional/cluster Assistant Store Managers to deliver retail strategy
Lead and engage a high-performing team while embedding Hotel Chocolat culture
Optimize sales through customer experience and selling techniques
Manage customer service performance using product knowledge, selling skills, secret shopper reports, and sales performance
Represent the brand with stakeholders, mall leadership, and the community
Partner with Visual, Marketing, and Operations to execute store processes
Learn and communicate product, cocoa, allergen, sustainability, and ethics knowledge
Run product tasting sessions and demonstrations
Receive deliveries, maintain stock presentation, secure stock, and maintain inventory accuracy
Ensure health and safety, hygiene, cleanliness, and store security compliance
Open and close the store and manage keys
Evaluate store operations budgets and recommend efficiencies
Implement operational continuous improvement
Assess, develop, coach, schedule, direct, and motivate associates to meet objectives and performance metrics

Requirements

What you’ll need

2+ years experience of working in customer service is essential
Previous retail leadership experience a plus
Experience working as part of a team to achieve a shared goal or target
Flexibility to support colleagues and workload according to needs
Ability to identify product types and use guidelines to ensure displays are well presented and stocked according to specifications, seasonal promotions, and special offers
Inventory Management experience preferred
Ability to learn a diverse range of products, including how they are grown and produced
Passion for cocoa and desire to learn about differing tastes and relevant allergens

Benefits

Comp & perks

Flexible Schedules
401K and paid time off
Tuition reimbursement program
Mental Health benefits: 8 FREE face-to-face counseling visits per issue per calendar year
Ongoing Developmental Programs
Corporate/ Store Discounts
Career Opportunities within the store and in Mars Inc
Variable pay
Medical and dental benefits