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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and onboarding within the veterinary and healthcare sectors, with a strong focus on implementing effective clinical workflows and driving digital adoption. Proven ability to conduct training and resolve operational inefficiencies while maintaining stakeholder relationships.
Highest-signal resume keywords
Account ManagementOnboardingImplementationCustomer SuccessStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Workflow DesignDigital Adoption StrategiesHome Delivery SolutionsTraining DeliveryData GatheringCRM ManagementOperational Efficiency Improvement
Soft Skills
Problem-SolvingOrganizational SkillsSelf-Motivation
Tools & Technologies
VetsourceCRM Systems
Industry Keywords
VeterinaryAnimal HealthHealthcareSaaSClient Care
About the role
Key responsibilities & impact- Lead end-to-end setup of newly signed clinics across mainland UK
- Gather data to create online stores and manage enrolment through successful launch
- Build and implement bespoke clinical and administrative workflows with front-of-house teams and veterinarians
- Embed Vetsource into daily clinic routines to remove friction and drive adoption
- Identify under-performing active accounts and implement plans to increase home delivery uptake and electronic product recommendations
- Help clinics move medication and nutrition volume to practice-branded online stores
- Conduct intensive in-person training for veterinary surgeons, nurses, practice managers, and receptionists
- Resolve clinic pain points during the transition to digital home delivery solutions
- Collaborate with internal Vetsource stakeholders to ensure smooth handover from sale to activation and continuous platform improvement
- Maintain accurate, real-time activation-stage records in the CRM and propose onboarding improvements
Requirements
What you’ll need- Proven experience in account management, onboarding, implementation, or customer success, ideally within the veterinary, animal health, healthcare, or SaaS sectors
- Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective clinical and administrative workflows
- Experience delivering in-practice training to multidisciplinary veterinary teams and driving sustained behaviour change
- Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
- Excellent stakeholder management and problem-solving skills
- Ability to identify and resolve practice pain points such as time pressures, client compliance, and operational inefficiencies
- Highly organised and self-motivated
- Experience managing a large territory, extensive travel, and autonomous scheduling across a national footprint
- Ability to travel regularly across the UK, spending several days per week on the road
- Willingness to stay overnight when required
- Candidates ideally based in the Midlands with easy access to the M1 and/or M6
Benefits
Comp & perks- Company car
- Private healthcare
- Equal parental leave
- Generous pension (up to 9% contribution)
- Life assurance (4x salary)
- Annual leave starting at 24 days, rising to 32 with service
- World-class training & development from day one
- Industry-leading salary and benefits package