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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on real-time support and effective communication. Proficient in managing multiple tasks and live chats efficiently while maintaining high-quality standards.
Highest-signal resume keywords
C1-Level English SkillsCustomer-Facing ExperienceFast Typing SkillsAbility To Manage Multiple TasksCommitment To Exceptional Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability To PrioritizeCollaborationTime Management
Industry Keywords
Live Chat SupportCSAT ScoresQuality AuditsProductivity MetricsOnboardingCross-Functional Collaboration
About the role
Key responsibilities & impact- Provide exceptional real-time support via live chat
- Complete onboarding through classroom sessions, coaching, and shadowing
- Support the full customer journey and guide customers through critical moments
- Collaborate with cross-functional teams, senior agents, and coaches to improve internal processes
- Track progress through CSAT scores, quality audits, and productivity metrics with the Team Leader
Requirements
What you’ll need- C1-level English skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to consistently meet tight deadlines
- Confident, fast typing and ability to manage multiple live chats per hour with ease and accuracy
- Commitment to providing exceptional service
- Previous experience in a customer-facing role is ideal
- Comfortable working a rotating shift pattern, Monday to Friday with some evenings and weekend days per month
- No night shifts
- Must be able to work hybrid in the Budapest office, spending 2 days in the office weekly
- Sponsorship and/or visa is not offered
Benefits
Comp & perks- Bonus scheme designed to reward high performance
- Private healthcare with Medicare
- Mental health support with Oliva
- Personal learning budget
- Dedicated L&D time
- Monthly SZÉP card budget to spend as you choose
- 4 weeks Work From Anywhere per year