Marshmallow

Customer Support

• Provide exceptional real-time support via live chat
• Complete onboarding through classroom sessions, coaching, and shadowing
• Support the full customer journey and guide customers through critical moments
• Collaborate with cross-functional teams, senior agents, and coaches to improve internal processes
• Track progress through CSAT scores, quality audits, and productivity metrics with the Team Leader

Explore Customer Care Executive at Marshmallow. Review requirements and application details.