Product Designer

Marshmallow

. Conduct customer research, identify patterns, and translate findings into actionable themes and needs .

Posted 11/4/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing customer journeys and translating complex concepts into user-friendly web and app experiences, leveraging AI for research and optimization. Proven ability to collaborate effectively with cross-functional teams to enhance customer onboarding and activation.

Highest-signal resume keywords

Customer Journey DesignAI Utilization for Workflow OptimizationPrototyping and ProductionData AnalysisCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WireframingPrototypingUser Experience DesignData AnalysisDesign System MaintenanceFunnel AnalysisCustomer ResearchActionable Insights TranslationDesign SpecificationsOnboarding Optimization

Soft Skills

Proactive MindsetCommercial InstinctStakeholder CommunicationProblem-SolvingIterative Design Thinking

Tools & Technologies

AI ToolsAnalytics SoftwareDesign SoftwareCollaboration ToolsPrototyping Tools

Industry Keywords

Customer OnboardingActivation StrategiesTelematicsBrand ConsistencyUser-Centered Design

About the role

Key responsibilities & impact

Conduct customer research, identify patterns, and translate findings into actionable themes and needs
Design complete customer journeys from wireframes and prototypes through polished screens
Translate complex concepts into clear, benefit-led web and app experiences
Consider on-screen content, edge cases, and internal tools where relevant
Use funnel and analytics data to identify customer friction and potential harm
Collaborate with the team to resolve onboarding and activation issues
Work with engineers from initial concepts through shipped products, providing clear specifications and handoffs
Raise pull requests for design tweaks when appropriate
Collaborate with product managers, engineers, operations, data specialists, and designers
Form opinions, explain design thinking, and keep stakeholders informed
Contribute to and maintain the design system and brand consistency
Use AI daily for research, analysis, and production, sharing effective tools and practices with the team
Help increase Marshmallow customer onboarding and activation through its Telematics team
Develop customer stickiness by creating ways to reward and engage good drivers

Requirements

What you’ll need

Commercial instinct and a portfolio demonstrating shipped work with good business impact
Proactive mindset focused on continuous product improvement
Experience using AI to optimise workflow and create efficiency gains, including prototyping, production, data analysis, or research
Ability to ship quickly, identify when good is good enough, and iterate
Must be based in London for a hybrid role with 3 days in the office
Marshmallow is not able to offer visa sponsorship for this position

Benefits

Comp & perks

Bonus scheme designed to reward high performance
Private medical insurance with Vitality
Mental health support with Oliva
Personal learning budget
2 dedicated L&D days a year
Monthly flexible benefits budget to spend as you choose
25 days holiday plus bank holidays
4 weeks Work From Anywhere per year