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About the role
Key responsibilities & impact- Conduct tailored product demonstrations for prospects
- Advise prospects on research methodologies, use cases, and solution proposals
- Answer technical questions, handle objections, and scope potential solutions during the sales cycle
- Design, develop, and conduct initial product training for new sales and customer success hires
- Deliver ongoing training on new features, product updates, and best practices
- Partner with Customer Success on advanced strategic consulting sessions for high-value customers
- Conduct deep-dive sessions to maximize product adoption, retention, and expansion
- Synthesize customer feedback from demos and consultations for Product Management and Marketing
- Serve as the bridge between the product, sales team, and customers/prospects
Requirements
What you’ll need- 3-5+ years of experience in a Research, Solutions Consulting, Sales Engineering, Product Specialist, or similar role, preferably in a SaaS environment
- Deep technical understanding of qualitative and quantitative research, UX Design, or Customer Experience (CX) principles and methodologies
- Exceptional presentation, communication, and interpersonal skills
- Ability to clearly articulate complex concepts to technical and non-technical audiences
- Proven ability to design and conduct effective adult learning/training programs
- Experience supporting a sales process
- Understanding how to align product capabilities with quantifiable business outcomes
- Ability to travel regularly for client meetings, training, and company events
Benefits
Comp & perks- Comprehensive medical, dental, and vision insurance plans
- 401(k) plan with company matching
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Unlimited paid vacation
- Flexible work hours and location
- Commissions
- Travel for company events
