Executive Concierge

MasAlto Capital

. Respond to guest inquiries via phone, email, chat, ticket systems, and internal platforms .

Posted 10/2/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and hospitality, with a strong focus on communication, problem-solving, and organizational skills. Proficient in managing reservations and guest inquiries while maintaining high standards of service quality and satisfaction.

Highest-signal resume keywords

Customer ServiceProblem-SolvingCommunication SkillsGoogle Workspace ProficiencyCRM Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservation ManagementConcierge ServicesAttention to DetailKPI ContributionOnline Communication Tools

Soft Skills

Organizational SkillsProactive SolutionsTeam Collaboration

Tools & Technologies

HubSpotCRMGuestyBasecamp

Industry Keywords

HospitalityCustomer ServiceCorporate Housing

About the role

Key responsibilities & impact

Respond to guest inquiries via phone, email, chat, ticket systems, and internal platforms
Provide information about reservations, services, and property details
Address guest questions, concerns, and requests
Guide guests through the full reservation process
Recommend suitable accommodation options based on guest needs
Assist with reservation modifications, extensions, cancellations, and related requests
Share local recommendations and useful information
Assist with additional services and special requests
Anticipate guest needs and proactively offer solutions
Coordinate with internal departments to handle guest requests
Maintain accurate records and communication in CRM, HubSpot, Guesty, and Basecamp
Contribute to KPIs for guest satisfaction, response times, and service quality
Participate in team meetings, training sessions, and continuous improvement initiatives

Requirements

What you’ll need

Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields
Excellent written and verbal communication skills
Strong customer service and problem-solving abilities
Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools
Strong organizational skills and attention to detail
Ability to work rotating schedules, including weekends and holidays
Ability to work independently in a remote environment
Reliable internet connection and a professional work-from-home setup
Advanced English is required

Benefits

Comp & perks

Remote work from home
Full-time schedule of 48 hours per week
Team meetings and training sessions
Continuous improvement initiatives