MasAlto Capital

Executive

• Respond to guest inquiries via phone, email, chat, ticket systems, and internal platforms
• Provide information about reservations, services, and property details
• Address guest questions, concerns, and requests
• Guide guests through the full reservation process
• Recommend suitable accommodation options based on guest needs
• Assist with reservation modifications, extensions, cancellations, and related requests
• Share local recommendations and useful information
• Assist with additional services and special requests
• Anticipate guest needs and proactively offer solutions
• Coordinate with internal departments to handle guest requests
• Maintain accurate records and communication in CRM, HubSpot, Guesty, and Basecamp
• Contribute to KPIs for guest satisfaction, response times, and service quality
• Participate in team meetings, training sessions, and continuous improvement initiatives

Executive Concierge