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Insurance Reservations & Account Manager
MasAlto Capital. Manage incoming accommodation requests through InsuranceStays.com, email, phone, and other communication channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing accommodation requests and coordinating reservations while maintaining strong communication with clients and stakeholders. Proficient in utilizing property management systems and CRM tools to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Reservations ManagementCustomer Service SkillsProperty Management System ExperienceStrong English CommunicationOrganizational Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accommodation CoordinationBooking ManagementProposal PreparationNegotiation SkillsData Tracking and Reporting
Soft Skills
Attention to DetailProblem-Solving SkillsRelationship ManagementIndependent WorkCollaboration Skills
Tools & Technologies
HubSpot CRMProperty Management SystemReservations PlatformGuestyHostaway
Industry Keywords
Corporate HousingFurnished AccommodationInsurance StaysAccommodation MarketsClient Account Management
About the role
Key responsibilities & impact- Manage incoming accommodation requests through InsuranceStays.com, email, phone, and other communication channels
- Respond to claims adjusters, insurance companies, brokers, and policyholders
- Gather guest, accommodation, budget, insurance approval, parking, pet, accessibility, and claim information
- Identify suitable accommodations based on availability, pricing, location, and client requirements
- Prioritize suitable Corporate Stays inventory and coordinate availability and pricing with reservations and revenue management teams
- Prepare and send accommodation proposals and quotations
- Follow up to obtain booking approvals and convert qualified inquiries into confirmed reservations
- Coordinate confirmations, payments, documentation, move-in instructions, and handovers
- Search external property networks, contact property owners, verify availability, request pricing, and negotiate rates when necessary
- Confirm booking conditions, minimum stays, deposits, cancellation policies, and extension terms
- Coordinate communication among property owners, insurance professionals, and guests
- Maintain accurate records of property-owner communications and booking arrangements
- Act as the primary contact for insurance professionals and manage existing client accounts
- Manage booking extensions, accommodation changes, relocations, and accommodation-related issues
- Maintain client and account activity records in HubSpot CRM
- Identify additional reservation opportunities and share potential partnerships with the Insurance Business Development Manager
- Monitor arrivals, check-in instructions, check-out dates, extension opportunities, and guest experience
- Escalate unresolved operational issues
- Track inquiries, quotations, approvals, confirmations, cancellations, lost opportunities, and follow-ups in HubSpot
- Provide weekly performance reports on inquiries, response times, proposals, reservations, conversion, booking value, profit, sourcing, extensions, and lost bookings
- Recommend improvements to reservation processes and customer communication
Requirements
What you’ll need- Minimum 2 years of experience in reservations, hospitality, corporate housing, property management, or customer service
- Experience managing accommodation inquiries and coordinating guest reservations
- Strong written and spoken English communication skills
- Excellent customer service and relationship management skills
- Strong organizational abilities and attention to detail
- Ability to manage multiple booking requests simultaneously
- Experience using a property management system (PMS), reservations platform, or CRM
- Comfortable communicating with clients by phone, email, and messaging platforms
- Strong problem-solving skills and ability to work independently
- Ability to collaborate effectively with reservations, operations, and revenue management teams
- Previous experience with Corporate Stays or another furnished accommodation operator preferred
- Familiarity with Guesty, Hostaway, HubSpot, or similar systems preferred
- Knowledge of Canadian cities and accommodation markets preferred
- Experience handling medium- and long-term furnished accommodation bookings preferred
- Experience working with property owners and accommodation partners preferred
- French language skills, particularly for supporting clients in Québec, preferred
- Previous insurance industry experience is not required
Benefits
Comp & perks- Training provided on insurance accommodation procedures, claims-related terminology, and insurance-funded housing requirements
- Potential career growth into senior account management or reservations leadership
- Opportunities to oversee additional reservations coordinators and manage larger insurance accounts