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Quality Assurance Manager
MasAlto Capital. Monitor the quality of all Corporate Stays apartments across Canada .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance and property management within the hospitality sector, focusing on inspection processes, vendor accountability, and continuous improvement of service standards. Proficient in analyzing operational data and guest feedback to enhance the overall guest experience.
Highest-signal resume keywords
Quality Control ProcessesProperty Management SoftwareBreezeway ExperienceHousekeeping SupervisionAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Scoring SystemsProperty Inspection ChecklistsOperational SOPsPreventive Quality Improvement PlansVendor Performance Reports
Soft Skills
Attention to DetailOrganizational AbilitiesCommunication Skills
Tools & Technologies
BreezewayHostawayGuesty
Industry Keywords
Hospitality OperationsServiced ApartmentsShort-Term Rental ManagementHousekeeping OperationsFurnished Apartment Presentation
About the role
Key responsibilities & impact- Monitor the quality of all Corporate Stays apartments across Canada
- Review Breezeway inspections, checklists, and photographs to assess property condition, cleanliness, maintenance, and presentation
- Identify recurring housekeeping, maintenance, and property presentation issues
- Implement and maintain a consistent quality scoring system for each apartment
- Establish and monitor quality scores for housekeeping vendors and other service providers
- Coordinate remote video inspections and independent local audits
- Analyze guest complaints and reviews to identify quality issues and recurring trends
- Establish and continuously improve housekeeping and property presentation standards
- Ensure corrective actions are assigned, completed on time, documented, and verified
- Develop preventive quality improvement plans based on inspection results, guest feedback, and performance trends
- Maintain and improve operational SOPs to support consistent quality standards
- Train and coach local service providers on Corporate Stays' quality standards, inspection requirements, and procedures
- Coordinate targeted on-site inspections when necessary to investigate recurring issues or verify improvements
- Work closely with local operations teams, housekeeping vendors, maintenance providers, and other stakeholders to resolve quality concerns
- Track quality performance and identify opportunities to improve processes, vendor accountability, and the overall guest experience
- Prepare a weekly quality performance report for Laurence, highlighting results, recurring issues, corrective actions, vendor performance, and areas requiring attention
Requirements
What you’ll need- At least three years of relevant experience in hospitality operations, serviced apartments, furnished rentals, or short-term rental property management
- Experience supervising housekeeping quality and property conditions across multiple properties
- Strong familiarity with property inspection tools, quality control processes, and property management software
- Excellent English communication skills, both written and verbal
- Strong analytical, organizational, and problem-solving abilities
- Experience coordinating remote teams and working with local contractors or service providers
- Ability to establish procedures, monitor performance, and hold service providers accountable for quality standards
- Ability to analyze inspection results, guest feedback, and operational data to identify trends and implement corrective measures
- Strong attention to detail and a proactive approach to identifying and preventing quality issues
- Experience working with Breezeway, Hostaway, Guesty, or similar property management and operational platforms
- Experience developing property inspection checklists, quality scoring systems, and vendor performance reports
- Experience coordinating quality assurance processes across multiple properties or cities
- Familiarity with housekeeping operations, maintenance workflows, and furnished apartment presentation standards
Benefits
Comp & perks- Freelance/full-time employment arrangement
- Remote work arrangement