Inside Sales Representative

Masco Corporation

. Support the dealer network across the U.S.

Posted 10/23/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing dealer inquiries and orders. Proficient in Microsoft Office and capable of supporting custom projects and quotes with attention to detail and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsMicrosoft Office ProficiencyOrder ManagementSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingCustom Quote PreparationProject ManagementProblem SolvingAttention to Detail

Soft Skills

Strong Verbal CommunicationOrganizational SkillsAdaptabilityInitiativeCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft OneNoteERP Systems

Certifications & Qualifications

Associate Degree

Industry Keywords

Dealer Network SupportSales SupportCustomer InquiriesQuality AssuranceFast-Paced Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the dealer network across the U.S. and Canada through inbound phone and email communications
Answer product questions and provide product information, availability updates, and lead-time estimates
Assist with custom room design projects and qualify new projects from inquiry through completion
Prepare custom quotes and provide project guidance
Process and manage incoming dealer orders, ensuring requests are accurate, complete, and aligned with internal processes
Respond to dealer inquiries and provide professional written and verbal support throughout the sales process
Review project details and align customer expectations with company capabilities
Support quality assurance throughout the order and quoting process
Liaise between dealers and sales, accounting, production planning, and technical support teams
Investigate concerns, coordinate with internal departments, and identify solutions
Manage emails, phone calls, quotes, custom projects, and order activity while maintaining responsiveness and accuracy

Requirements

What you’ll need

Associate degree or equivalent combination of education, training, and experience preferred
3–5 years of customer service, administrative, inside sales support, or related experience preferred; candidates with less experience and a strong aptitude for learning are encouraged to apply
Strong written communication skills, including professional email communication and proofreading accuracy
Strong verbal communication and customer service skills
Experience working directly with customers, dealers, distributors, or business partners
Proficiency with Microsoft Office, including Outlook, Word, Excel, and OneNote
ERP system experience is helpful
Salesforce experience or ability to learn new systems quickly is a plus
Strong organizational skills and exceptional attention to detail
Ability to work independently, take initiative, and manage responsibilities with minimal supervision
Ability to multitask, solve problems, exercise sound judgment, and collaborate effectively in a fast-paced environment
Adaptability and willingness to learn new processes, products, and systems
Ability to frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities including close vision, color vision, peripheral vision, and depth perception
Must verify identity and eligibility to work in the United States and complete employment eligibility verification upon hire

Benefits

Comp & perks

Training and support to help you succeed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Equal employment opportunity and anti-discrimination protections