Masco Corporation

Network Engineer

• Serve as the enterprise technical lead for OT network architecture across manufacturing facilities
• Develop and maintain OT network standards, reference architectures, design patterns, and technical roadmaps
• Design, configure, deploy, and sustain secure wired and wireless OT network solutions
• Lead network design reviews for manufacturing expansions, facility upgrades, modernization projects, and technology deployments
• Evaluate emerging networking, wireless, cybersecurity, and industrial connectivity technologies
• Establish lifecycle management standards for OT networking infrastructure, network management platforms, and remote access solutions
• Provide technical oversight and architecture review of vendor and system integrator solutions
• Support connectivity for ICS, SCADA systems, PLCs, IIoT devices, and smart manufacturing platforms
• Lead troubleshooting and root cause analysis of complex OT network incidents
• Support secure manufacturing system integrations between OT infrastructure, industrial devices, and enterprise systems
• Collaborate with Operations, Engineering, Maintenance, OT Infrastructure Engineering, and IT teams
• Support digital manufacturing initiatives through secure edge connectivity, industrial wireless infrastructure, and scalable network architectures
• Provide technical leadership for OT network-related projects
• Lead OT network cybersecurity architecture efforts
• Implement and maintain network segmentation aligned with Purdue Model principles and cybersecurity standards
• Partner with OT Cybersecurity teams on network security design, vulnerability remediation, and risk reduction
• Support secure remote access solutions
• Align architectures with ISA/IEC 62443 and NIST principles
• Participate in cyber recovery planning, resilience testing, business continuity planning, and recovery exercises
• Support vulnerability remediation, infrastructure hardening, incident investigations, root cause analysis, and corrective action planning
• Contribute to technology standards and manufacturing technology roadmaps
• Maintain network topologies, architecture diagrams, standards, configurations, and support procedures
• Support network upgrades, migrations, wireless deployments, and modernization initiatives
• Coordinate with technology vendors, equipment manufacturers, controls integrators, and service providers
• Identify reliability, maintainability, performance, and resiliency improvements
• Champion standardization and continuous improvement across manufacturing facilities
• Act as enterprise subject matter expert for OT networking and industrial connectivity
• Provide technical mentoring and knowledge sharing
• Influence technical strategy and long-term architecture decisions
• Build partnerships across Operations, Automation Engineering, Infrastructure Engineering, Cybersecurity, and IT teams
• Own accountability for network resiliency, cybersecurity, and operational performance

Senior OT Network Engineer

• Serve as the enterprise technical lead for OT network architecture across manufacturing facilities
• Develop and maintain OT network standards, reference architectures, design patterns, and technical roadmaps
• Design, configure, deploy, and sustain secure wired and wireless OT network solutions
• Lead network design reviews for manufacturing expansions, facility upgrades, modernization projects, and technology deployments
• Evaluate emerging networking, wireless, cybersecurity, and industrial connectivity technologies
• Establish lifecycle management standards for OT networking infrastructure, network management platforms, and remote access solutions
• Provide technical oversight and architecture review of third-party vendor and system integrator solutions
• Support connectivity for ICS, SCADA systems, PLCs, IIoT devices, and smart manufacturing platforms
• Lead troubleshooting and root cause analysis of complex OT network incidents
• Support secure manufacturing system integrations and digital manufacturing initiatives
• Lead OT network cybersecurity architecture and network segmentation aligned with Purdue Model principles
• Partner on vulnerability remediation, risk reduction, secure remote access, cyber recovery, resilience testing, and incident investigations
• Maintain network topologies, architecture diagrams, standards, configurations, and support procedures
• Support network upgrades, migrations, wireless deployments, and modernization initiatives
• Coordinate with technology vendors, equipment manufacturers, controls integrators, and service providers
• Champion standardization and continuous improvement across manufacturing facilities
• Provide technical mentoring and knowledge sharing
• Influence technical strategy and long-term architecture decisions
• Build partnerships across Operations, Automation Engineering, Infrastructure Engineering, Cybersecurity, and Information Technology teams

Representative

• Handle inbound consumer calls, chats, and emails
• Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution
• Document customer interactions and outcomes in CRM and internal systems
• Independently navigate complex or escalated customer situations
• Serve as the initial point of contact for inquiries about Masco Canada products
• Assist consumers with warranty policies, procedures, and requests
• Maintain product knowledge through ongoing training
• Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes
• Refer matters to the technical team and escalate to supervisors when appropriate
• Report and document potential quality or compliance issues
• Ensure compliance with the Masco Canada Product Compliance Management System
• Perform approximately 30%–40% calling responsibilities in a blended process
• Enter consumer warranty orders from calls, chats, and emails
• Perform order management, reporting, and analysis
• Support open order book reviews
• Assist with on-the-job training and development of department employees
• Report to the Customer Solutions Supervisor / Manager

Customer Solutions Representative

• Handle inbound consumer customer calls, chats, and emails
• Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution
• Document customer interactions and outcomes in CRM and internal systems
• Navigate complex or escalated customer situations independently using company policy
• Serve as the initial point of contact for inquiries about Masco Canada product offerings
• Assist consumers with pricing, specifications, troubleshooting, repair and installation, product features, product options, proof of delivery, warranty, and purchase-location inquiries
• Administer warranty policies and procedures and action requests appropriately
• Maintain product knowledge through ongoing training
• Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes
• Refer issues to the technical team and escalate to supervisors when required
• Report and document potential quality or compliance issues
• Ensure compliance with the Masco Canada Product Compliance Management System
• Perform approximately 30% to 40% calling responsibilities in a blended process
• Enter consumer warranty orders from calls, chats, and emails
• Perform order management tasks, including reports and analysis
• Support open order book review
• Assist with on-the-job training and development of department employees
• Report to the Customer Solutions Supervisor or Manager

Sales

• Work as a sales specialist in a Home Depot store focusing on professional painting contractors
• Meet and build relationships with local professional contractors
• Identify contractors' needs and follow up regarding jobs and future needs
• Collaborate with outside sales representatives and Home Depot Pro Desk staff
• Pull and tint paint orders for pickup
• Mix paint and provide sundry paint tools
• Help professional customers quickly obtain the right products and return to work
• Enter new leads and contacts into Salesforce
• Maintain a professional, helpful relationship with Home Depot staff

Pro Sales Associate

• Work as a sales specialist in a Home Depot store focused on professional painting contractors
• Meet and build relationships with local professional contractors
• Learn contractors’ businesses and needs and follow up on jobs and future needs
• Support the Home Depot Pro Desk
• Collaborate with outside sales representatives and Home Depot staff
• Pull and tint paint orders for pickup
• Mix paint and collect sundry paint tools
• Help contractors obtain the right products and leave the store quickly
• Enter new leads and contacts into Salesforce

General

• Respond to employee inquiries via phone, email, and case management systems
• Deliver professional, responsive, empathetic, and accurate customer service
• Navigate multiple systems and priorities to resolve issues within established SLAs
• Use job aids, policies, procedures, and reference materials to answer questions and provide guidance
• Document employee interactions and case details in the case management system
• Build and maintain positive relationships with employees, managers, customers, contractors, vendors, and other stakeholders
• Perform routine transactional and operational HR activities supporting HR shared services
• Escalate complex issues and collaborate with internal partners to resolve them
• Support various department projects

Senior OT Network Engineer

Senior OT Network Engineer

Customer Solutions Representative

Customer Solutions Representative

Pro Sales Associate

Pro Sales Associate

MSC Support Coordinator