MSC Support Coordinator

Masco Corporation

. Respond to employee inquiries via phone, email, and case management systems .

Posted 9/16/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing employee inquiries and maintaining confidentiality. Proficient in navigating HR systems and collaborating with various stakeholders to resolve issues and support HR operations.

Highest-signal resume keywords

Customer ServiceMicrosoft OfficeWorkday KnowledgeKronos/Dimensions KnowledgeHR and Benefits Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementAnalytical SkillsOperational HR ActivitiesDocumentationIssue Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailEmpathyCollaboration

Certifications & Qualifications

High School Diploma

Industry Keywords

Employee InquiriesData PrivacySLAShared ServicesE-Verify

About the role

Key responsibilities & impact

Respond to employee inquiries via phone, email, and case management systems
Deliver professional, responsive, empathetic, and accurate customer service
Navigate multiple systems and priorities to resolve issues within established SLAs
Use job aids, policies, procedures, and reference materials to answer questions and provide guidance
Document employee interactions and case details in the case management system
Build and maintain positive relationships with employees, managers, customers, contractors, vendors, and other stakeholders
Perform routine transactional and operational HR activities supporting HR shared services
Escalate complex issues and collaborate with internal partners to resolve them
Support various department projects

Requirements

What you’ll need

Must be able to work 11:30 a.m. to 8:00 p.m. EST (8:30 a.m. to 5:00 p.m. PST), Monday through Friday
High School Diploma or equivalent experience is a requirement
Spanish proficiency is a plus
Demonstrated ability to provide high-quality customer service
Ability to work independently and collaboratively
Interpersonal, communication, and follow-up skills with attention to detail and accuracy
Understanding of Microsoft Office
Workday knowledge preferred
Kronos/Dimensions knowledge preferred
Analytical skills preferred
Knowledge and understanding of HR and Benefits preferred
Occasional schedule flexibility may be required during operating hours of 8:30 a.m. to 8:00 p.m. EST
Must handle sensitive employee information confidentially and in accordance with company policies and data privacy requirements
Must be eligible to work in the United States; employer uses E-Verify

Benefits

Comp & perks

Hands-on training and support in many areas of HR
Opportunity to learn various HR functions and build a career foundation in Human Resources