Warranty Coordinator

Masco Corporation

. Input, verify, coordinate, and maintain warranty claim information in a database .

Posted 10/27/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty claim management, including data entry, evaluation, and resolution of claims while maintaining effective communication with international teams. Proficient in using MS Office applications and warranty databases to support operational efficiency.

Highest-signal resume keywords

Warranty Claim ManagementData Entry SkillsMS Office ProficiencyCommunication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MiningAlphanumeric Data EntryWarranty Database UsageNavision ExperienceExcel Proficiency

Soft Skills

Attention to DetailProfessional CommunicationVirtual Collaboration

Tools & Technologies

MS Office ApplicationsWarranty DatabaseNavisionVirtual Collaboration Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Warranty PoliciesCustomer Service EnvironmentRemote Working ProtocolsTroubleshootingClaim Resolution

About the role

Key responsibilities & impact

Input, verify, coordinate, and maintain warranty claim information in a database
Evaluate each claim for accuracy and validity
Respond to dealer requests regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs
Respond promptly and professionally to warranty inquiries via email
Investigate and resolve claim issues according to established warranty policies and business practices
Use data mining and analysis to explore historical data and discover patterns supporting the adequacy of returns
Escalate warranty claim-related issues requiring management review or input
Enter hard copy warranty claim information into the Warranty Database
Report to the US Supervisor, Warranty Service
Perform other duties as assigned

Requirements

What you’ll need

At least two years’ related experience and/or training in a customer service environment, or equivalent combination of education and experience
Must have bachelor’s degree
Excellent English communication skills, both verbal and written
Strong communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices
Well-versed with remote working protocols/etiquettes
Ability to use a computer for 8.5 hours per day
Ability to use MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to compose professional correspondence and speak clearly using proper phone etiquette
Experience in MS Office and ability to use Warranty Database and Navision
Accurate and fast alphanumeric data entry skills and 10-key pad proficiency
Attention to detail
Minimum broadband speed of 30 MBPS using Jio, Tata, Airtel, or Hathway Fiber
Quiet and dedicated home office environment accommodating two monitors and one laptop
Must ensure safe and secure setup and usage of company-provided IT assets

Benefits

Comp & perks

All necessary equipment, including one/two monitors, one laptop, and supporting accessories, will be provided by the company
Permanent remote work
Dedicated home office setup support
Broadband availability requirement with national service providers
Skill assessment opportunity/process information