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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in database platform support, including MS SQL and Oracle Database administration, with a strong focus on service stability, compliance, and security implementation. Proven ability to lead technical teams, manage projects, and ensure on-time service delivery while adhering to ITIL processes.
Highest-signal resume keywords
Database Platform SupportMS SQL AdministrationOracle Database AdministrationDatabase Performance TuningITIL Change Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database Performance TuningMS SQL AdministrationOracle Database AdministrationBackup and RecoveryInstallation and PatchingSQL Always OnSecurity ImplementationDatabase Capacity ManagementLarge-Scale UpgradesIncident Management
Soft Skills
Team LeadershipTechnical GuidanceCost-Conscious Decision MakingCustomer Experience ImprovementDocumentation Management
Industry Keywords
Service Level AgreementsCompliance RequirementsAudit ComplianceProduction SupportOpen-Source Database Support
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Ensure service stability and system uptime for systems in the portfolio according to agreed SLAs
- Provide L2/L3 support and handle technical escalations
- Provide guidance and technical insights to the team for continuous improvement
- Maintain systems in compliance with audit and compliance requirements
- Lead and manage the technical team supporting database platforms
- Advise management on cost-conscious decisions
- Improve service uptime and customer experience
- Maintain systems security and adherence to patching cadence
- Manage projects and documentation
- Provide on-time implementation support for new baselines and policies
- Ensure compliance with Mashreq information security policies and security baselines
- Perform database performance tuning
Requirements
What you’ll need- 10+ years of experience in database platform support in a large-scale environment
- Experience architecting, implementing, and providing post-implementation support
- Experience ensuring on-time service delivery to internal and external customers
- Knowledge of large-scale production support
- Experience with large-scale upgrades, migrations, and transitions
- Experience implementing security for products in the portfolio
- Problem, incident, escalation, and change management aligned with ITIL processes
- Adoption of new database technologies and open-source database support
- Strong technical skills in MS SQL and Oracle Database platforms, with hands-on experience
- Experience with SQL Always On
- SQL Server database administration, including backup and recovery, installation, and patching
- Database performance tuning
- Security implementation
- Hands-on Oracle database administration, including installation, patching, and backup and recovery
- Database capacity management, purging, and other maintenance tasks
