Mashreq

Manager

• Facilitate support for critical production issues
• Provide domain expertise in system administration capabilities
• Install, configure, deploy, administer, and monitor IBM API Connect in cloud and on-premises VMs
• Monitor IBM API Connect environment health, API performance, and availability
• Participate in and lead incident-resolution calls and root-cause analysis
• Analyze logs to identify problems in IBM API Connect
• Configure and implement backup and restoration of IBM API Connect subsystems and configuration data
• Maintain CI/CD pipelines for building and deploying APIs
• Manage API lifecycles across multiple API Catalogs through the API Management Portal
• Maintain consumers by creating users, groups, roles, and security configurations
• Modify IBM API Connect Developer Portal configuration, Drupal themes, and look-and-feel content
• Enable third-party tools such as Elastic to capture analytics events for customer dashboards
• Construct advanced Splunk searches and configure monitoring and failure alerts
• Configure API Connect security using TLS Profiles and native OAuth2 mechanisms
• Apply maintenance patches, interim releases, and upgrades
• Deliver technical architecture information and support technical discovery sessions
• Assist architects and team leads and respond to architecture, infrastructure, and security questions
• Address hardware specifications, networking requirements, and storage sizing
• Interact with IBM Technical Support and IBM Technical Sales to verify, discuss, and close issues

Assistant Manager – Technology, Middleware & Platforms

Vice President

• Lead and manage the API Connect administration team, providing strategic direction and ensuring efficient operations
• Conduct requirements gathering, impact analysis, and development activities, collaborating with cross-functional teams
• Oversee the SIT and UAT phases, ensuring thorough testing and timely issue resolution
• Provide expert support and guidance for critical production issues, ensuring timely resolution and minimal impact
• Maintain a deep understanding of the API Connect/ESB layers and their integration with the system and business environment
• Stay updated with industry trends and best practices in API management and integration
• Mentor and develop team members, fostering a culture of continuous learning and improvement
• Collaborate with stakeholders to align API Connect administration with business goals and objectives
• Ensure compliance with security protocols and data privacy regulations within the API Connect environment
• Drive innovation and explore new technologies to enhance API Connect administration and overall software delivery

Assistant Vice President – API Connect Admin

QA Engineer

• Execute day-to-day quality assurance activities and validate reconciliation proofing submissions
• Track escalations and identify gaps in data or process adherence
• Review monthly reconciliation proofing, aging validation, and QA sampling across UAE and IBG operations
• Track reconciliation closure timelines and maintain performance dashboards
• Identify QA KPI breaches and monitor early warning triggers for high-risk or aging items
• Conduct monthly quality assurance sampling of reconciled items
• Track accuracy, timeliness, and completeness of proofing controls
• Raise exceptions to the CRU head and relevant business-unit operations for resolution
• Conduct periodic health-checks aligned with audit and GRC guidelines
• Support standardization of QA templates, monthly packs, and internal MIS submissions
• Validate monthly proofing data, identify gaps, and ensure action closure
• Support QA testing protocols for reconciliation, governance, aging, and exception handling
• Maintain documentation and audit trails for validations, issues, and escalations
• Support training and awareness programs for reconciliation hygiene and first-line QA
• Track control SLA compliance and highlight non-adherence trends
• Contribute to thematic reviews and sample-based testing cycles
• Escalate unapproved or recurring exceptions and support remediation recommendations
• Analyze QA failure patterns to support process improvements and SOP updates
• Recommend escalation items based on QA checks and materiality thresholds
• Support the AVP in defining testing protocols, sampling sizes, and QA cycles

Assistant Manager – QA & Proofing Unit, Operations

• Lead the Quality Assurance and Proofing Unit under the Enterprise Reconciliation Framework (ERF)
• Provide independent validation, exception monitoring, and follow-up closure of outstanding reconciliation items
• Oversee enterprise-wide reconciliation proofing across Nostro/Vostro, inter-branch accounts, sundry and suspense GLs, internal accounts, and VAT reconciliation
• Independently review reconciliation breaks across automated and manual platforms, including TLM
• Escalate and follow up on breaks beyond T+3 days for automated reconciliations or agreed manual timelines
• Conduct thematic reviews, exception trend reporting, and root cause analysis
• Track adherence to reconciliation closure timelines and maintain performance dashboards
• Establish QA KPIs, early-warning triggers, and monthly quality assurance sampling
• Raise exceptions and conduct periodic health checks aligned with audit and GRC guidelines
• Represent the function in Operations GRC Risk Councils, FROC, and other governance forums
• Recommend remediation plans and design enhancements for recurring proofing and control issues
• Drive cross-functional resolution forums and challenge unsupported ownership decisions
• Escalate aging or unjustified open items to senior GRC and Central Accounts leaders
• Approve monthly QA plans and thematic review scope
• Raise and track Corrective Action Plans with Operations heads
• Approve or reject proofing certifications

Lead QA, Proofing Unit - Operations GRC

• Advise on the most appropriate Shari’ah structure for transactions
• Support internal and external legal counsel in drafting facility documents and articulating Shari’ah compliance concerns
• Liaise with other Islamic Banks in syndications and club deals to resolve disagreements and develop final drafts
• Perform structuring and documentation activities for bespoke bilateral transactions, syndications, and DCM/Sukuk transactions across the bank
• Assist the Line Manager with presentations to the ISSC to obtain approvals
• Present concepts and documents to Executive Members or the ISSC, obtain approvals, and respond to queries
• Maintain the deal tracker for Islamic deals involving CIBG customers
• Train Mashreq Bank staff through global induction, product-related, wholesale, and new-product-launch training
• Maintain and refresh e-learning content
• Deliver wholesale-related training in the annual training plan

Assistant Manager – Structuring, Deal Documentation

Procurement

• Manage contracts for all categories (IT and non-IT) globally, with key countries being UAE, India, Pakistan and smaller IBG countries where needed
• Assist in ensuring that CPD is able to fully utilize Contract Lifecycle Management (CLM)
• Ensure assigned contracts, including renewals and new contracts, are fully completed on time
• Maintain regular and open communication with internal stakeholders and suppliers
• Upgrade knowledge of latest best practices
• Provide monthly inputs for departmental MIS compilation
• Adhere to Mashreq's values and code of conduct
• Contribute strongly to implementation of Oracle Fusion (Phase 2) by early 2027
• Analyze data and prepare related reports
• Identify, check and develop sources of supply
• Conduct market surveys and maintain awareness of new products
• Procure supplies while maintaining quality and competitive pricing
• Negotiate skilfully with suppliers
• Communicate effectively with Group/Division and suppliers
• Perform related duties as assigned
• Prepare monthly MIS

Procurement Officer

General

• Administer and troubleshoot different financial applications
• Monitor systems for proper online mirroring and end-of-day data backup restoration
• Ensure regular, timely, and automatic uploading of files into relevant systems and confirm with the Compliance Department
• Administer network security and intrusion controls
• Coordinate enhancements before implementation in the live environment
• Execute disaster recovery testing and ensure compliance
• Provide software support to branch personnel
• Perform day-to-day activities for applications operated in the branch
• Ensure start-of-day, end-of-day, end-of-month, half-yearly, and yearly processing is completed successfully
• Ensure daily backups before and after end-of-day processing, with backups stored securely off-site
• Ensure computer-generated reports are printed and distributed
• Maintain hardware and software maintenance agreements and report errors to superiors
• Provide a proper operating environment for computer equipment
• Maintain effective control, security, and backup for programs and data files
• Ensure data integrity and correctness and take remedial action for discrepancies
• Coordinate system modifications and enhancements
• Maintain service delivery levels during system breakdowns
• Administer systems and MIS runs in accordance with Central Bank and bank policies
• Ensure branch network, firewall, intrusion detection, and financial network interfaces meet standards and remain operational
• Monitor system backups and maintain current system versions
• Coordinate with users and vendors on testing and implementation of new systems
• Review regulatory, Head Office, and Internal Audit exceptions and take corrective action
• Provide off-hours support to financial systems

IT Officer

Operations

• Responsible for Imports and Other Miscellaneous activities according to the Bank’s internal policies, SOPs, and ICC guidelines
• Authorize transactions in the processing system across Trade Finance areas for various business segments
• Process transactions according to SOP/OPMs and UCP/ISBP/ISP requirements
• Ensure charges recovery follows applicable guidelines
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input and authorize transactions in the system
• Prepare and authorize relevant SWIFT messages
• Complete ad-hoc tasks assigned by the Team Head
• Share errors and knowledge gaps with the line manager/team to address customer service issues
• Prevent revenue leakage from missed charge collection
• Ensure no outstanding reconciliation entries remain in Nostro or internal accounts

Associate, Ops, Imports

Financial Planning and Analysis

• Ensure the accuracy, compliance, and integrity of Sundry GLs and Internal Accounts from a financial reporting perspective
• Conduct periodic reviews of Sundry GLs and Internal Accounts
• Analyze account balances to detect and address discrepancies, anomalies, or exceptions
• Escalate unresolved exceptions and risks to senior management with actionable solutions
• Prepare periodic Sundry Account reports with variance explanations and recommendations
• Develop and implement frameworks to minimize financial risks or potential losses
• Perform comprehensive monthly variance analysis and prepare detailed variance reports
• Manage end-to-end escalation processes for exceptions
• Monitor and rectify reverse, abnormal, and mismatch balances
• Reconcile and review GL subsidiary accounts
• Ensure adherence to internal controls over financial reporting (ICFR), IFRS, regulatory guidelines, and organizational policies
• Liaise with external auditors and collaborate with internal teams to resolve queries, address variances, and support disclosures
• Develop, document, and maintain policies, procedures, and controls
• Drive process improvements for Sundry GL management and reporting

Senior Manager, Financial Control

Compliance

• Prepare, review and submit assigned regulatory returns across all prescribed frequencies, including portal upload, approvals and retention of submission evidence
• Calculate and validate prudential metrics through movement analysis, reasonability checks and reconciliation to the general ledger, source systems and management information
• Coordinate inputs across Finance, Risk, Treasury, Operations, Islamic Banking and subsidiaries
• Challenge anomalies and ensure timely resolution or escalation
• Execute maker-checker controls and maintain complete documentation for mappings, assumptions, adjustments, reconciliations and approvals
• Monitor CBUAE and SCA requirements and coordinate updates to templates, validations, mappings, SOPs, checklists and reporting calendars
• Support regulatory, management and audit queries
• Remediate data-quality issues and control gaps
• Drive automation, UAT and process improvements with Technology and data teams
• Maintain relationships with stakeholders and manage priorities through escalation, handover and business-continuity arrangements
• Coordinate internal, external and regulatory audit requirements, including evidence provision, query resolution and closure of observations
• Guide junior resources through work allocation, technical review and knowledge sharing
• Investigate reporting anomalies, reconciliation breaks, data gaps and interpretation matters
• Determine root causes, recommend corrective actions and communicate complex issues
• Manage concurrent deliverables with disciplined planning, prioritization and escalation

Assistant Manager – Regulatory Reporting

• Provide value-added operational support and oversight for CCAM activities within CIBG
• Manage and authorize corporate banking account opening and account maintenance activities
• Review and authorize account opening documentation for corporate, commercial, government, financial institution, MNC, special assets, and investment banking clients
• Maintain customer records, account structures, mandates, and authorized signatory information across banking systems
• Review and authorize corporate fixed deposit placements, rollovers, liquidations, and related transactions within delegated authority limits
• Support KYC remediation, regulatory reviews, audit observations, and data correction initiatives
• Monitor AML, sanctions, regulatory, compliance, and operational risk requirements
• Escalate exceptions, high-risk cases, policy deviations, and control gaps
• Support internal, external, compliance, and regulatory audits
• Ensure requests are processed within SLAs and maintain processing accuracy of 99% or above
• Monitor workflow queues and prioritize critical, aged, and high-value requests
• Optimize resource utilization and distribute workload across the team
• Coordinate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology teams
• Act as a primary escalation point for operational issues affecting client servicing
• Prepare daily, weekly, and monthly MIS reports
• Analyze operational trends and identify process improvement and automation opportunities
• Provide management updates on remediation, audit actions, backlog reduction, and operational risk matters
• Ensure compliance with UAE Central Bank regulations and internal governance requirements
• Maintain confidentiality and integrity of customer information

Team Leader – Corporate Operations, CCAM

• Check Export payment Discount under Export/Import according to Bank internal policies and ICC guidelines
• Lodge transactions in the processing system across Trade Finance business segments
• Check documents against L/C or SBLC according to UCP/ISBP/ISP, ICC guidelines, and internal bank policies
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input documents into the system and prepare SWIFT for advising
• Process Import, Export, and Guarantee transactions for commercial customers
• Manage Internet Banking and Trade Finance systems, including development, enhancement, functional requirements, testing, and implementation
• Act as first point of contact for system-related user problems
• Ensure procedures comply with bank policies and guidelines
• Manage customer complaints and take corrective or preventive action
• Act as final checker of import/export bill documents and maintain consistent examination standards
• Monitor efficient processing, service standards, quality, and turnaround time
• Recommend actions relating to changes in law, ICC rules, government regulations, and bank policies
• Lead a team and collaborate with onshore units and internal stakeholders
• Participate in automation, process re-engineering, team huddles, and assigned projects

Team Leader – Corporate Operations, LC LG Issuance

Pricing Analyst

• Manage and lead production support and delivery for Loyalty & Pricing applications
• Manage and lead production support and delivery for customer experience applications, including chatbot and IVR
• Lead production support at technology COV locations within SLA, schedule, budget, and scope parameters
• Test and oversee quality and compliance controls
• Develop and execute the technology support strategy
• Provide accountable 24x7 support and manage Loyalty & Pricing systems
• Gather and analyze requirements
• Prepare and review functional specifications
• Identify test scope and review test cases
• Support UAT, product walkthroughs, and change implementation
• Interact with business users, vendors, and technology stakeholders
• Manage vendors and software quality assurance
• Produce monthly service reports and periodic status updates
• Manage people, guide and mentor team members, and deliver high-quality support
• Guide team members in day-to-day operations and help resolve blockers
• Document learnings and conduct knowledge-sharing sessions
• Accept responsibility for new applications and learn required technology skills

Senior Manager – Pricing Platform

Associate

• Analyze and process credit proposals and applications for MashreqBank’s retail Lending Products, including Badr Products, for approval or escalation to Credit Supervisors within the stipulated TAT
• Analyze eligibility as per policy, bank statements, past data in Flexcube, Prime, and other applicable systems through IRIS/MWS
• Measure, evaluate, and suggest improvements to team productivity
• Undertake assigned projects to increase unit productivity and enhance retail lending product and credit policy
• Participate in trainings, process improvement initiatives, and system changes
• Identify exceptions relating to eligibility, pricing, CPV, system information capture, and collateral compliance
• Communicate deficiencies and policy violations to the Team Leader/Assistant Manager
• Categorize cases as Declined, Rejected, or for Deviation Approval when checks fail
• Meet daily productivity targets and committed turnaround times
• Exercise first-line controls to book quality applications and report document anomalies to the Fraud Prevention Unit
• Participate in quality-unit training and testing
• Assist with on-the-job training of new team members
• Maintain team motivation and collaboration
• Identify anomalies and recommend changes to the Credit Policy and Product Manual
• Recommend improvements to operational procedures and risk areas

Senior Associate – Credit Evaluator

• Manage and provide assistance to the Compliance Manager in the day-to-day operations of the Embedded Compliance Function
• Ensure compliance with the Bank’s AML/KYC policies and procedures and regulatory requirements
• Maintain ongoing awareness and knowledge of regulations set by the Central Bank of the UAE
• Assist business areas in addressing compliance-related issues and provide compliant, workable solutions
• Intervene where necessary to stop a transaction, process, or business proposal
• Support implementation of compliance initiatives in RBG as guided by HO-Compliance
• Monitor applicable internal and external compliance requirements and identify issues impacting the bank
• Assist with maintaining compliant internal procedures and policies
• Support relationships with business units and facilitate compliant solutions
• Assist with AML/Compliance training programs for business group staff
• Support enhanced due diligence for high-risk businesses and review high-risk relationship proposals
• Review eName checker referrals and provide compliance feedback
• Assist with Compliance/AML reports and management information
• Respond to audit and assurance queries
• Represent Compliance in ad hoc projects, including compliance-related projects and system implementations
• Collaborate with Audit, Business Units, and Governance
• Develop effective stakeholder relationships while maintaining independence and professionalism