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Mashreq

Customer Service Officer

Mashreq

. Delight internal and external customers over the phone through inbound and outbound call-backs .

Posted 10/26/2026full-timeRemote • PakistanJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively addressing banking needs through various communication channels, while achieving key performance indicators in a call center environment. Proficient in explaining retail banking products and procedures, with a focus on customer loyalty and feedback integration.

Highest-signal resume keywords
Customer Service ExcellenceCommunication SkillsProblem ResolutionSales ConversionKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Root Cause AnalysisFinancial Target AchievementRetail Banking KnowledgeComputer Literacy
Soft Skills
Strong Listening SkillsCustomer Focus
Certifications & Qualifications
University Graduate
Industry Keywords
Call Centre EnvironmentBanking ProceduresCustomer FeedbackDirect Banking Centre Guidelines

About the role

Key responsibilities & impact
  • Delight internal and external customers over the phone through inbound and outbound call-backs
  • Interact with customers via phone, chat, and email to understand their banking needs
  • Provide excellent customer service to achieve customer loyalty
  • Resolve problems over live chat, email, or telephone
  • Convert sales opportunities to meet financial targets
  • Clarify and explain procedures and products over the telephone
  • Capture and report customer feedback for continual product development
  • Achieve KPIs for adherence, CRD, AHT, quality score, post-call survey, and NPS
  • Operate in a call centre environment using telephone-based customer interaction
  • Follow Bank and Direct Banking Centre rules and guidelines
  • Explain procedures and provide information about retail banking products
  • Perform root cause analysis and reverse charges and fees when necessary

Requirements

What you’ll need
  • University Graduate (preferably with some finance / banking or maths component)
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills